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      American Auto Shield

      Engaged Employer

      American Auto Shield reviews

      2.5

      29% would recommend to a friend

      (176 total reviews)

      Jason Currier

      39% approve of CEO

      26% positive business outlook

      Ratings by demographic groups

      American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Reviews by job title

      176 reviews
      3.0
      Oct 25, 2022

      Remote is a lie

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the team I work with and appreciate my ability to work independently

      Cons

      The president has decided we must return to the office at least 1/day a week if we are within 50 miles of the office in Lakewood, CO, even though most of their employees were hired for remote AND current job postings make no mention of it. So beware if you are local to CO and considering applying/accepting jobs. The rationale is it is better and easier to collaborate face to face, even if over 50% of your team isn't local and therefore you still need to collaborate online.

      avatar
      American Auto Shield Response
      3y
      Thank you for your review. We understand that the new opportunity for a hybrid work environment is not ideal for all employees. However, we received feedback from many employees requesting the opportunity to work in-office, which is why we are now allowing individuals into our Colorado headquarters. We do mention within our job postings that some positions are fully remote and some positions require in-office work. We take all feedback seriously and we thank you for taking the time to leave your review.
      2.0
      Jan 22, 2021

      Feels like my first call center job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed to a fault. Not much else.

      Cons

      One word... micromanagement. When all of the employees don't give a damn and those of us who do actually have to ask permission to do our job now as a result, it's time to look elsewhere. Young company making some huge mistakes. You're 20 years in guys. This is ridiculous.

      avatar
      American Auto Shield Response
      5y
      Thank you for your feedback. As you are aware our company had grown over 90% in the last year and we're experiencing growing pains. We would encourage you to share your experience and your ideas with your Team Lead to improve in the areas outlined in your comments. We will be rolling out ways to provide feedback in the near future and would encourage you to utilize those tools.
      1.0
      Jun 3, 2025

      Not a good place.

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing left all the pros were taken away by management.

      Cons

      Medical only affordable for single people Management took away then changed 401k Changed pto to make less and almost impossible to take as nothing is ever available. Have to work weekends even though when hired they stated perk was no weekends. The worst computer systems and procedures that can ever be implemented. Constatntly changing procedures and policies daily absolutely no clue how to manage a company this size. Feels like going out of business soon.

      Viewing 19 - 21 of 176 Reviews
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      ReviewsAmerican Auto Shield reviews

      Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.