Americaneagle.com reviews

Management is mostly out of touch, but give the impression otherwise. Overly detailed and antiquated time tracking. I have never felt so 'watched'. Most people spend about 15-30 minutes each day entering their time, yet you are not allowed to put this time in your time sheet. Very few people take an hour lunch, go out to eat or spend time at the ping pong table. Everyone feels the pressure to keep their billable hours as high as possible. Management likes the open-office layout and brag about how clients rave about how nice the office looks (and they are correct - it looks really nice). But from a practical side, there are too many distractions and the noise level is high. People who concentrate and think for a living need privacy and quiet. Half the company is working on old technology and there is a resistance to investing in new technologies until there is a guaranteed payback (typically through a large client). Many managers routinely talk trash about the employees in private. I have and know of others who have been asked to do questionable and deceptive practices behind the customer's back. Not a place for people with experience. The happiest associates are the ones right out of school that don't know better (yet). The salesreps sign contracts that are either terribly vague or impossible for the Project Managers to deliver on time with quality. The PMs transfer the impossible to the Front and Back End Developers, who are overworked and stressed out. All this is then dumped on the QA team to sort out the inevitable mess. When it is all done, there is little to no documentation for the Account Manager during their effort to keep the client happy for the coming years. On the positive side, the company has become very good at delivering good websites to happy clients (by somehow, successfully adapting to the constant chaos). Expect to work very long hours at times with little or no compensation. I have seen or heard of several people who ended up sick or in the hospital after working several 60-80 hour weeks in a row. You might be able to work from home on occasion, but expect to be watched like a hawk and be prepared to prove in detail that you worked 8 hours. It's kind of funny, but I have heard many people say that they want to look for another job, but they don't have the time or energy by the time they get home.

This company has a deeply ingrained "boys’ club" atmosphere, where favoritism runs rampant, policies change depending on who you are, and being part of the inner circle is everything. If you're not in with the right people, you're essentially invisible. What they call an HR department is a perfect example of this. It’s a group of people who are there because they know someone, not because they have any real expertise. Another example is the person supposedly responsible for getting new hires up to speed - she has zero professional experience and doesn’t know the first thing about the day-to-day work. It's baffling how someone with no real qualifications or relevant experience lands such a critical role, but I guess when you’re factor in the family, it all makes sense. When new hires ask basic, legitimate questions—such as where to bill their time for a bathroom break, or which client will cover the five minutes spent getting coffee—they’re met with confusion and vague responses. These questions aren’t trivial either; they’re critical because employees are trying to navigate a system where it's required to bill for every single minute of their workday. If you're not billing for 8 hours, you're expected to make up for it, all while still getting paid for just 8 hours. The so-called "culture" of this company is a complete illusion. The company prides itself on being collaborative and innovative, but there’s no collaboration to speak of. People don’t work together, and there’s no space for creative or innovative thinking because everyone is bogged down by the constant pressure to bill more hours. Client collaboration is a non-starter unless you’re fortunate enough to have a client with surplus hours to burn—otherwise, forget it. The glowing reviews from executives and VPs are laughable. It’s obvious these are scripted, likely written by the same "HR" department that has no idea what’s going on in the day-to-day operations. They seem more focused on pumping out fake praise than actually listening to the real feedback of their employees, which is telling. When you see management scrambling to control the narrative online while completely ignoring employee feedback in surveys or meetings, you know something is seriously off.