Amica Insurance reviews

Amica touts a “genuine commitment to our customers and employees first”. This has not been the case for at least a few years. Employees are expected to handle calls as robots. You get marked down if you aren’t pushy about selling things the customer might not need. Turnover is very high, management is refusing to allow accommodations to continue working from home even with the covid delta variant. When employees aren’t treated as human beings, that gets passed along to the customers as well. Long time customers are leaving due to decreased customer service and the amount of time it takes to get a response. We are told items will be reviewed within 48 hours but often customers are left with zero response for days-weeks. The entire company needs an overhaul with new commitment to employees. HR and scheduling departments are all based out of Rhode Island and have limited knowledge of employment laws in states such as Washington. I would not be surprised if there is a lawsuit soon.

The company has rapidly declined in terms of employee satisfaction. When I started, the company seemed great. Everyone was so helpful, employees seemed content with their jobs, and management was focused on your development as an employee rather than hitting metrics from higher up. Over the course of my career, the company shifted to being very numbers focused in correlation to growing too fast with no staff to service the additional policies. We started to have 7-8 reps leave in the span of 2 months, and management was like a revolving door. It felt like they were sacrificing the happiness of their employees by trying to hit ever-increasing goals set by higher up’s who have no clue what we did day to day. Things quickly declined even further when the pandemic hit, with the company desperately trying to cram us all back in the office as soon as humanly possible, despite work from home being wildly successful. I did genuinely enjoy my time for the first 1-2 years, but between what I listed above, the very rigid time off policies, absolutely no flexible scheduling, resistance to change in any capacity, and career stagnation in the branch, I made the decision to leave the company. For me, the clear sign to move on was when we received an email about a $2k bonus for any employee willing to stay until the end of 2021. When employee retention is so bad that you have to bribe people into staying, it’s best to get out while you can.