Amica Insurance reviews

Amica used to be a wonderful place to work. That no longer is the case. Without fail in the claims department, employees are miserable. Everyone who is eligible to retire is doing so, and every week more employees are quitting. The workload has become unmanageable and the pay is simply not worth the stress. There is no room for any diversity of thought in upper management beyond the branch level. The company is run strictly on a top down basis with no wiggle room from what is dictated from above. No matter what message is sent up the chain, if it doesn't match what upper management thinks, it will be shot down. A good example of this is work from home which is currently at one day a week because upper management believes employees need to be in the office to sustain our "culture". Meanwhile, the vast majority of employees would prefer multiple days at home to line up with what competitors are doing. Numerous talented employees have been lost because Amica refuses to make any concessions in order to keep them. They refuse to accept any blame for the toxic work culture and below average pay for the reason why so many employees are quitting or retiring, and instead blame the issue on "the great resignation". The reasonable workload and enjoyable workplace culture used to be two of the main reasons to love working here. Previously, everyone was only too happy to help each other out with tasks that may have been outside of their job duties. Now, everyone is beyond busy with their own tasks and there is very little camaraderie, even within the same department. Another huge issue is that without fail, every single decision takes immensely longer than it needs to be. Take a look at the other reviews and you'll see the same issue noted, particularly in regards to replacing a lost employee. A decision that should be straight forward instead takes approval from multiple levels and it's months before an employee is hired, and several months to a year beyond that before they are full trained. In the meantime, the rest of the department has taken on their work with no increased pay for the work.

Amica tells their employees that they want our opinion and that they want us to feel heard, but when we do voice our opinion and provide feedback on what can be done to improve the workplace for the nothing is done to change the outdated ways of how the company is run. Pay is extremely low compared to other insurance companies. And employees are not compensated for the disaster of a company they are working extremely hard for. The company has lost a large number of employees in a short time period. The management and upper higher management that have the ability to make a difference have done nothing to try and keep the employees. Amica is losing all of the employees that are amazing at their job and act as though they are replaceable. The fact of the matter is that the upper management doesn't recognize that they are losing valuable employees that made Amica a great company. Now that these employees are gone, the employees that are left are over worked, under paid, and under appreciated for what they are being put through. This is causing the employees Amica has left to stop caring about their job and want to give up. The company is unwilling to change their old school ways of doing business. Covid caused Amica to have to send their employees home to work for over a year. While at home all of the claims representatives and sales representative stepped up to the plate and worked as hard as possible to make sure they continued performing at 100% All of the employees proved that working from home is possible and the numbers showed that working from home was better for the company and their employees. Customer surveys were higher than ever and productivity increased. This being said, Amica refuses to allow their employees to stay working from home which has caused many employees to quit, retire, and company morale is at an all time low. No matter how many times employees reach out to their immediate supervisors requesting permanent work from home positions and no matter how hard they work to prove that employees can make working from home an asset, the company refuses to allow permanent work from home positions. It is getting so bad that every Amica employee that is left is talking about finding a new job because they can't stand working for a company that will not take the advice from the people on the front line doing the day to day hard work. Claims volume is high because there are less claims reps taking claims. Call volume is higher than ever because of the lack of employees and many employees have complained that they are not making enough money for what they put up with on a day to day basis. Employees aren't able to get caught up and are constantly behind causing the Amica customers to be upset and constantly complain about the service they are provided. Amica is "known for the best customer service" but with how the company is going, it is impossible to provide the level of customer service that Amica expects them to provide. Thks leaves employees feeling defeated after every shift and leaves the customers unhappy with their insurance especially because Amica is more expensive than any other insurance carrier. Something needs to change, but the upper management refuses to admit there is an issue and refuse to listen to the employees that work hard to try and keep going despite being miserable at work. Amica refuses to make changes to the company thay would keep the employees they have left with them and keep their customers willing to pay high premiums for the service they expect. The company doesn't care about the mental health of their employees and when someone mentions that they are struggling mentally they are told maybe it is time to part ways rather than coming up with a plan to help their employees overcome the tough times. Employees of 20 plus years have left because they are not longer happy with the company and would rather retire than put up with the mental stress the job is causing them.