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      Amica Insurance

      Engaged Employer

      Amica Insurance reviews

      3.9

      74% would recommend to a friend

      (1,020 total reviews)
      avatar

      Edmund (Ted) Shallcross III

      81% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Compensation and benefits

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,020 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jul 28, 2022

      You can do better

      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      None unless you’re in the corporate office.

      Cons

      Overworked and underpaid. Micromanaged. Continued ignorance of reality from the Executive level. Upper level management continuously resists employee feedback. Forcing everyone back into to office to increase their daily expenses yet not responding to the post pandemic drastic increase of living costs. They felt that small, heavily taxed retention bonuses spread over time would help. However people just waited it out while slacking off in the meantime before quitting at the exact rates they were prior to the bonuses being offered. They very hastily and unnecessarily decided to reorganize the whole claims handling process and failed miserably. Between that and the fact that they allow adjusters and reps to be easily poached by other carriers, the employees left behind are just saddled with extra work and burnt out, with no additional compensation or perks. They COULD just the market rates, but instead want to tout their “generous” benefits plan as part of compensation. It’s literally the same exact copays and out of pocket deductible amounts as any job. Thankfully I was able to receive some assistance in the form of a covid relief check from the local government. It was sent because my income was recognized as within 80% of the local poverty level… How do you expect employees to provide elite customer service to clients in their times of need when the same employees are hanging by a thread of nerves wondering if they’ll be able to make rent or afford groceries under the current conditions.

      avatar
      Amica Insurance Response
      3y
      Thank you for your review. We’re sorry to hear you feel this way about your experience at Amica, but please know that we’re always listening to our employees, and the feedback we’ve received from them both online and offline have helped us continue to make Amica a great place to work. We appreciate you taking the time to share this detailed feedback, and we’d welcome the opportunity to speak with you further. Please email us at employeefeedback@amica.com if you’re interested. Thank you again.
      1.0
      May 26, 2022

      Going furiously backwards

      Customer account representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      During the covid lockdown we were allowed to work from home. For a job that's based around answering phone calls and using a computer, it made sense. Interaction Desktop was a useful tool that helped prepare for upcoming calls. We could see where the call came from, how long it had been in queue, etc. We spent two years working from home and we did a great job.

      Cons

      Now we're forced back into the office. Back to commuting, eating up more time each day sitting in traffic, spending more on gas and lunches. I can't tell why we were forced back in, since productivity and morale was higher when we could work from home. Interaction Desktop is gone too, replaced with Genesys Cloud. All the helpful information we used to get is gone now - it's just a blind phone call, no telling what's waiting on the other line. I'm sure it was cheaper, and probably gives managers more reports so they can micromanage the people that haven't quit in frustration. For a brief period of time Amica was a halfway modern company that trusted its employees to be adults and do the job they were paid for, and now we're back to being micromanaged and harassed daily to justify some middle manager's salary. No wonder there's such a brain drain. We're losing more each week, and no one wants to hire on to this kind of abuse.

      avatar
      Amica Insurance Response
      4y
      As you are aware and also as a result of employee feedback, we recently moved to allow many positions the opportunity to work from home two days a week. We are concerned about some of the comments you shared about women and people of color at Amica and would like to speak with you about them. Please know that Amica fully supports Diversity, Equity, Inclusion & Belonging and we value individual differences and encourage employees to speak up and express their unique views to expand and strengthen our culture. Could you please reach out to us at employeefeedback@amica.com so we can discuss your experience further?
      1.0
      Nov 10, 2021

      Going Downhill And Fast

      Not provided
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amica still looks good on a resume. The only reason to work here is to gain industry experience then find something better.

      Cons

      I am joining others in leaving a review out of sheer frustration. No one with any power at Amica will listen, so all I can do is help warn others away. Company culture has become authoritarian. We have been asking for more work from home, and are told no, because culture. What does that mean anymore? I’m tired, burnt out, and at this point commuting feels like Amica is stealing money and time from me just because they can. Also it’s really cringe to see the bot replies to these posts - if we felt the company was listening or would do anything we wouldn’t be leaving reviews here.

      avatar
      Amica Insurance Response
      4y
      Hello. We’re sorry to hear you feel this way, but we’d like you to know that we are listening and we’ve implemented a number of new processes over the years to help address the feedback of our employees. When it comes to your feedback about differing opinions or diversity of thought, we would like the opportunity to learn more about some specific cases you’ve experienced. If you’re interested in discussing this with us, please email us at employeefeedback@amica.com with any additional details you can provide and we’d be happy to speak with you. Thank you.
      Viewing 22 - 24 of 1,020 Reviews
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      ReviewsAmica Insurance reviews

      Glassdoor has 1,070 Amica Insurance reviews submitted anonymously by Amica Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Amica Insurance is right for you.