Amica Insurance reviews

3.9

74% would recommend to a friend

(1,020 total reviews)
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Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,020 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jan 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits are good. There was some nice co-workers whom I became close with but that's about it. There is really nothing else nice to say about this office (Bethel) so I am just trying to use the 20 word minimum here.

Cons

Honestly all of the good reviews on this site about Amica are 100% from the management that write fake reviews because there is no way someone would write good things about this company. The management is truly truly just god awful. It is a bunch of kids right out of college who have a superiority complex. They believe their job is to micromanage everything they do and want to try to flex their authority as much as possible. If you get stuck with the bad direct manager your life will be just awful the entire time you work there. I have never heard a manager belittle people the way she did. Not only that but one of their main jobs as "manager" should be to speak to customers when they call to complain. This girl (fresh out of college) never, not once spoke to a customer, instead she was in another manager's office with her feet up, talking about her weekend. There is just so much bad to say about this office I don't even know where to start. I worked here for 2 years with a bachelor's degree with the promise in my interview to be moved to management if I worked hard enough. Th numbers they set and expect you to hit are absurd and so unobtainable. If these managers ever went on the phone for a day they would realize it is physically impossible. They completely lied about the willingness to promote me to management and after observing what management does I am actually happy because I would never want to treat people the way they did. Compensation - First of all I have a Bachelor's degree so I knew when I was interviewed it wasn't going to be the pay I wanted since there wasn't a managerial position open at the time. However, I am a hard worker and let them know I would be happy to work my way up - they NEVER had any intent of moving me to a higher position, it was all just corporate america nonsense (why move a hard working sales rep to a position since that would hurt our numbers). So I began at $35k a year which is extremely below what I was qualified for but was promised a raise after a year. I should mention that I also bar tend on Saturday's and make really good money on the tips (you earn what you put into it). After a year they sat me down and said what a terrific job I have done, blah blah blah, the raise they gave to me was not even $600!!!!!! They made this seem like it was so much money and I was sitting there in disbelief, I literally make what they were offering me for the year in one good Saturday night at the restaurant. Just disgraceful and embarrassing in my opinion. The worst part about it is that nothing will ever change. They work you like dogs and don't ever give you credit for your work. The home office will send some executives to the office every now and then which they call "surprise visits" however the managers are completely aware of the visits and act COMPLETELY different. So its sad but nothing will ever change because their bosses will never be able to see how the poor employees are truly treated by these young arrogant kids. I found a new job and thankfully was able to drop this place like a bad habit and have never been so happy to leave a job. I would literally wake up every morning and almost cry at the thought of going to this place. Cannot explain how happy I am to never step foot in the door again.

1.0
Jun 2, 2022
Recommend
CEO approval
Business Outlook

Pros

friendly coworkers, our customers are the cream of the crop

Cons

Micromanagment. Lots of pressure to sell, sell, sell even though we are service reps. Management expects us to grill customers who call to cancel in the hopes we can save their account by telling them about our great " longevity and excellent customer service" however, our customers are leaving us because our rates are high. In this economy all the customer service in the world won't save a customer who can get the same policy for less money. This company used to be a great place to work where reps could take good care of customers. Now we are just micromanaged and nagged to sell life insurance, umbrellas and other lines. If you don't like selling avoid taking a customer service position with this co.

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Amica Insurance Response
4y
Thank you for your review. The feedback we receive from our employees helps us continue to make Amica a great place to work, so we’d like the opportunity to learn from you directly. Could you please email us at employeefeedback@amica.com so we can set up some time to discuss your experience? Thank you.
2.0
Dec 2, 2021

Failed Restructuring

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Decent benefits - Buy-in of Agile methodologies - Financially stable company - Strong emphasis on reputation and customer-focused initiatives

Cons

- Talent Management has no idea what is going on because they lack the knowledge and skillset of the work - Terrible coaching - Poor work/life balance - Increased turnover - Antiquated and resistant thinking - Time-based promotions

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Amica Insurance Response
4y
Thank you for your feedback and the kind comments about Amica’s benefits and focus on our customers. We’re always listening and we appreciate you taking the time to share your thoughts and experience with us on Glassdoor. We’d like the opportunity to learn more about some of the feedback you shared in your review. Could you please email us at employeefeedback@amica.com so we can learn more? Thank you.
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