Is AnswerNet a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service Representative Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at AnswerNet .

Does AnswerNet pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at AnswerNet with 1.6 out of 5 stars based on 30 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at AnswerNet.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 18 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 9 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 6 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "No wonder it is a huge turnover everyone even supervisors Are quitting or getting fired." ((in 5 reviews))

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AnswerNet

AnswerNet Customer Service Representative reviews

2.5

17% would recommend to a friend

(30 total reviews)

Gary A. Pudles

50% approve of CEO

14% positive business outlook

Ratings by category

2.3

Diversity & inclusion

2.2

Work/Life balance

2.0

Culture & values

1.9

Senior management

1.9

Career opportunities

1.6

Compensation and benefits

Customer Service Representative employees have rated AnswerNet with 2.5 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. AnswerNet is rated 35% below average by Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

5.0

Oct 4, 2021

na

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

everyone is nice and understanding easy to get along with everyone and very good people to work for

Cons

nothing that i can think of

5.0

Jul 20, 2021

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They pay on time, they have a wonderful team.

Cons

I little bit of with the communication part.

4.0

Jun 24, 2021

Name is not what it is

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers are the best ever!

Cons

Ever changing schedules ALWAYS from 1 week to the next! You never new what your schedule would be the next week, when you left that Friday! Never been at a company that did their schedules weekly??

Viewing 19 - 21 of 30 Reviews

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AnswerNet

AnswerNet Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

na

Great

Name is not what it is

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