AnswerNet reviews about "training"

I’m giving this company one star because they constantly cut hours. It doesn’t matter how relaxed the job is if you can’t make the money you were hired for. Training is also poor. You’re thrown into medical and legal calls without proper preparation, and managers rarely have clear answers or protocols. You end up feeling unprofessional and confused when handling serious or specialized calls. Most clients don’t check messages or respond, and you have zero access to their portals, so you’re just taking messages blindly. Callers vent about legal issues, medical problems, and personal crises, and you’re often the “bad guy” delivering policies you weren’t trained on. The job can be entertaining, but the lack of stability ruins it. They keep hiring new people while cutting hours and telling current employees to “be more available,” even when many of us already are. It feels manipulative. We were hired full‑time, but the hours don’t reflect that.

10 minute breaks, mirco management, not enought hours and non sense training

Answernet's attendance policy is challenging to work with. They only allow 6 absences per year, including long-term illnesses such as COVID-19 and the flu. If you get sick more than once in a year, you may lose your job.

Don't waste your time. When they hire you you'll see a video from the company CEO bragging about how big they are and how much money they make but they can't even send you one piece of equipment and want you to use your own computer for everything, thereby contributing to the problems and glitches associated with their software and programs that you have to download from them. Their training jumps all around from one part of their system to another and one part of the job function to another and does not follow a set progression and this is what you see with companies that have really no thought out training program for new hires. Also, you're not even working in insurance you're selling home warranties, which has nothing to do with property and casualty lines of business, and if your license is due for renewal, they won't even pay your renewal fee even though you work for them. Screw you, buddie! Finally, after training we sat for four weeks getting an average of one to two calls a day and of all the sales calls I had I sold at least half of them. I also lost two of them due to their very flawed systems glitching and training materials that seemed to omit crucial information on the systems operations processes. So they obviously couldn't drum up the business for us to work it and when they decided to boot people from the job, they tried to blame their failures on you and then nit pick the way you do the job and even make up incidents that didn't happen as "valid" reasons for firing you. This is another one of those companies that wants to pretend it's still the 1980's and '90's, and you're just a tool. Stay far away from this company.

Not paying much attention to training. It's just 2 hours of system set up and pdf reading training for the process and they want us to perform 100% of their quality parameter.