Does Aqua America pay their employees well?

According to anonymously submitted Glassdoor reviews, Aqua America employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Aqua America. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Aqua America?

62% of Aqua America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Aqua America 3.5 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Aqua America?

Customer Service Representative (15) , Manager (5) , Operator (5) , Customer Service Representative (CSR) (4) , Customer Care Administrator (3) , Facility Operator (3) , Accountant (2) , Administrative Assistant (2) , Chemist (2) , Field Operator (2) , Human Resources (2) , Plant Operator (2) , Seasonal Laborer (2) , Summer Helper (2) , Utility Field Technician (2)

What are the pros of working at Aqua America according to real employee reviews?

"Great people to work for" ((in 16 reviews)); "Great benefits" ((in 14 reviews)); "Pay is decent (but not really worth the stress that goes with it)" ((in 13 reviews)); "Good work life balance and people I work with." ((in 6 reviews)); "Coworkers were great." ((in 5 reviews))

What are the cons of working at Aqua America according to real employee reviews?

"Management is bad." ((in 14 reviews)); "Inadequate training" ((in 5 reviews)); "Lack of respect." ((in 4 reviews)); "The problem with aqua is if you want extra money than you need an extra job." ((in 4 reviews)); "They also hire people to be managers with no experience." ((in 3 reviews))

What are the top reviewed Aqua America locations?

Bryn Mawr , Cary , Kankakee , Springfield , Fort Wayne , Philadelphia , Austin , White Haven , Chicago , Rockville , Indianapolis , Phoenixville , Erial , Cherry Hill , Richmond , New York , Charlotte , Raleigh , Wilmington , Fort Worth , Granbury , Avon , Massillon , Columbus , Youngstown , Hawley , Ardmore , Havertown , Malvern , Pittsburgh

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Aqua America

Aqua America reviews

3.2

62% would recommend to a friend

(159 total reviews)

Christopher H. Franklin

47% approve of CEO

37% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.5

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.6

Senior management

Aqua America has an employee rating of 3.2 out of 5 stars, based on 159 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aqua America employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

159 reviews

3.0

Feb 4, 2026

Eh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

monday-friday pto once hired wfh if offered

Cons

minimal support heavy call volume training is not relevant

3.0

Oct 31, 2025

Great Company, Misguided actions

Operator

Recommend

CEO approval

Business Outlook

Pros

Fantastic pay, great benefits and perks

Cons

NO FAMILY LIFE. I understand that it's a utility but on call 24/7-365 is a bit much

1.0

Oct 28, 2025

Sold us down the river

Production

Recommend

CEO approval

Business Outlook

Pros

Good job with good pay while it lasted

Cons

Screwed all their employees by selling to American Water where we'll be laid off, or paid less, and likely receive worse benefits if we keep our employment. Top brass will make out with nice new positions in American though, so you can be very happy for them. Thanks

Viewing 4 - 6 of 159 Reviews

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Jobs at Aqua America

Facility Operator - Wastewater Utility

Facility Operator - Wastewater Utility

Facility Operator - Wastewater Utility