Does Aqua America pay their employees well?

According to anonymously submitted Glassdoor reviews, Aqua America employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Aqua America. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Aqua America?

62% of Aqua America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Aqua America 3.5 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Aqua America?

Customer Service Representative (15) , Manager (5) , Operator (5) , Customer Service Representative (CSR) (4) , Customer Care Administrator (3) , Facility Operator (3) , Accountant (2) , Administrative Assistant (2) , Chemist (2) , Field Operator (2) , Human Resources (2) , Plant Operator (2) , Seasonal Laborer (2) , Summer Helper (2) , Utility Field Technician (2)

What are the pros of working at Aqua America according to real employee reviews?

"Pay is decent (but not really worth the stress that goes with it)" ((in 15 reviews)); "Great people to work with" ((in 15 reviews)); "Good benefits and 401k package" ((in 14 reviews)); "Good work life balance and people I work with." ((in 6 reviews)); "Coworkers were great." ((in 5 reviews))

What are the cons of working at Aqua America according to real employee reviews?

"Management is bad." ((in 13 reviews)); "The pay is extremely low,for all the work you do,micro managing,a supervisor that doesn't work well with the employees,no real extensive training,not a place I wanted to be for a long period of time." ((in 6 reviews)); "The problem with aqua is if you want extra money than you need an extra job." ((in 4 reviews)); "They also hire people to be managers with no experience." ((in 3 reviews)); "Within the facility at worked at and not as a company on the whole, I dealt with sexism, homophobia, and a lack of respect and equality" ((in 3 reviews))

What are the top reviewed Aqua America locations?

Bryn Mawr , Cary , Kankakee , Springfield , Fort Wayne , Philadelphia , Austin , White Haven , Chicago , Rockville , Indianapolis , Phoenixville , Erial , Cherry Hill , Richmond , New York , Charlotte , Raleigh , Wilmington , Fort Worth , Granbury , Avon , Massillon , Columbus , Youngstown , Hawley , Ardmore , Havertown , Malvern , Pittsburgh

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Aqua America

Aqua America reviews

3.2

62% would recommend to a friend

(159 total reviews)

Christopher H. Franklin

47% approve of CEO

37% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.5

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.6

Senior management

Aqua America has an employee rating of 3.2 out of 5 stars, based on 159 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aqua America employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

159 reviews

1.0

Jun 3, 2014

Sinking Ship

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company provides you with lots of AQUA branded "stuff" in lieu of full time hours with benefits. They will gladly invite you to the AQUA picnic or special events such as "Walk at work Wednesdays"

Cons

Micromanaging call center bosses that do not listen to or respect their employees. Training is inconsistent and incomplete. The company has little to no interest in actually addressing a customer's problems, only with getting them off the phone. Customer Service reps are actually encouraged to hang up on customers and are reprimanded for seeking assistance with complex issues.

5.0

Mar 26, 2014

Awesome

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everything great company to work for

Cons

None but could be better

4.0

Jan 19, 2014

My experience was enlightening.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lenient management and welcoming staff.

Cons

Even though safety precautions are focused on, they are rarely kept track of.

Viewing 145 - 147 of 159 Reviews

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Jobs at Aqua America

Construction Inspector

Mechanical/Electrical Engineer Co-op