AskNicely reviews

3.8

68% would recommend to a friend

(53 total reviews)

Tony Ward

100% approve of CEO

60% positive business outlook

AskNicely has an employee rating of 3.8 out of 5 stars, based on 53 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AskNicely employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

53 reviews
1.0
Apr 20, 2020

All talk and no walk

Recommend
CEO approval
Business Outlook

Pros

Free parking permits, snacks and drinks available, the new office is great, and for a while they did a great job of hiring fun people to be around and work with.

Cons

The biggest con at AskNicely unfortunately is it's leadership. The CEO is completely beyond his depth and it shows every day. From his poor decision making, the way he conducts a meeting (often running way over the scheduled time, sometimes by an hour just so he can talk more), and the things he decides to focus on for the business; it's clear that it's time to hand over the reins to a more equipped individual. He's been asked to step down by the board at least once already, so I am not sure what's taking them additional time to execute this highly needed action. Another unfortunate addition to the AskNicely family is the current "Chief Of Staff". This person is running some on the most important projects at the company and they have absolutely no experience. They have never worked at a software company, they have never worked at a company with direct customers (they were a lawyer and a consultant before), and this person appears to think they are always the smartest person in the room and pushes their very ill-informed agenda on what should happen. This person will argue with department heads that have extensive tenured experience and will believe they are more knowledgable, in an area they have never worked in. its a true shame they aren't taking the chance to learn something, rather than driving home their need to be right about everything. Recently the Cofounder and CTO stepped down. Unprompted, without giving a real reason...the person that built the software and company from the ground up. decided it was time to leave for "no reason in particular"...this may be everything you need to know about the remaining leadership. All this being said, the biggest glaring issues are that the culture preached is not practiced. They preach being "nice" but I have not seen much of this at all. Any form of "nice" from the leadership is phony and with an agenda. They preach a product that is "built for the customer" but, it is often cancelled because of the high price tag and the amount of difficulty in just getting the product up and running, let alone maintaining. This is a point solution posing as an enterprise suite. It's limited, and it will be phased out by larger, better built, feedback companies.

1.0
Apr 17, 2020

Buyer Beware

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- There are some great people there, but most of them realize quickly how terrible of a place it is and either leave on their own or are pushed out.

Cons

- The CEO (Arron) is a nightmare. He will appear one way in your interviews, charming and that he genuinely cares, but it's all an act. DON'T BE FOOLED! - There's no trust. - Management (CEO) changes direction too frequently - suffers from shiny object syndrome. - Micromanagement is next level. - Rather than do a job correctly, they'd rather cut corners.

2.0
Apr 14, 2020

Poorly Managed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of good hardworking people were there, collaborating across departments and it was a nice environment for a time

Cons

Management is inexperienced and it shows. Bad decisions have lead to many losing their jobs.

avatar
AskNicely Response
6y
Hi there - thanks for the comment and for calling out the people and collaboration - I love those aspects too. On management, it's certainly appropriate that this is where the buck stops. No-one anticipated the impact of COVID-19 and that forced most businesses to make tough decisions that, as the leaders, we have to take responsibility for. Regardless, we have a great deal of affection for every person that pours their heart into what they do at AskNicely and here's hoping that you find every success in your next step.
Viewing 34 - 36 of 53 Reviews

Glassdoor has 54 AskNicely reviews submitted anonymously by AskNicely employees. Read employee reviews and ratings on Glassdoor to decide if AskNicely is right for you.