Is Asurion a good company to work for?

Asurion has an overall rating of 3.3 out of 5, based on over 6,449 reviews left anonymously by employees. This rating has been stable over the past 12 months. 51% of employees would recommend working at Asurion to a friend and 41% have a positive outlook for the business. The best reviews about Asurion have been left by employees working as Regional Account Manager , Senior Software Engineer and Recruiter .

Does Asurion pay their employees well?

According to anonymously submitted Glassdoor reviews, Asurion employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Asurion. This rating has been stable over the past 12 months.

How satisfied are employees working at Asurion?

51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Asurion 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 752 reviews)); "Benefits are great and well priced" ((in 554 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 271 reviews)); "The pay is good..you can work from home." ((in 216 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 132 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 291 reviews)); "Frequent layoffs (usually annually)" ((in 121 reviews)); "No training in tech support." ((in 98 reviews)); "Poor Leadership and they push sales on you and try their best to put policy’s in place for you not to get Sales." ((in 85 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 76 reviews))

What are employees saying about Asurion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Asurion layoffs and their outlook for job security at Asurion in 2026.

What are the top reviewed Asurion locations?

Nashville , Houston , Orlando , Las Vegas , Phoenix , Sterling , Smyrna , Antioch , Atlanta , San Mateo , Dallas , New York , Chicago , Los Angeles , Crestview , Russellville , Tampa , Kansas City , Charlotte , Raleigh , Altoona , Minneapolis , Memphis , Denver , Miami , San Francisco , Jacksonville , San Diego , Austin , Tupelo

Asurion reviews

3.3

51% would recommend to a friend

(6,220 total reviews)

Guru Gowrappan

42% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,220 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Asurion has an employee rating of 3.3 out of 5 stars, based on 6,220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews

1.0

Jul 25, 2022

Never again

Tech support representative- tech coach

Recommend

CEO approval

Business Outlook

Pros

Money is ok. Decent benefits

Cons

Unneeded stress the job is all about selling not about the cx

Asurion Response

3y

We're sorry to hear that your position with Asurion did not meet your expectations. Our technicians are an important part of our team and the work they do is vital to our company's success. We understand that miscommunication or certain job requirements can negatively impact your experience. As a team, we want to work together to ensure all business objectives are met and our employees know their worth. Thank you for review.

1.0

Jun 5, 2022

Absolute garbage of a position

Tech support and sales representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for the first few weeks of training

Cons

Training is sales based only. Half of your job is tech support and they provide NO training on the use of their tools for providing tech support. They only care about sales and expect you to learn to use the tools on the fly with no guidance, while dealing with angry customers, and you're expected to sell products to these customers that are only interested in the technical support that you are unable to give them due to the lack of experience and training with the tools they provide you. Terrible greedy business structure.

Asurion Response

4y

We are very sorry to hear about your experience, but want to thank you for taking the time to share feedback. Asurion takes great pride in our award-winning customer service and workplace culture, as well as our ability to offer training, career development, and advancement opportunities. We will share your feedback with our team as an opportunity to continue to improve how we help our employees learn, grow, and succeed in their careers.

4.0

May 3, 2022

i actually love my job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I’m currently an AE Messaging expert (WFM), the title may also be “technical support & sales.” pros - flexibility - can move your schedule and basically create your own schedule if you needed or wanted to - you basically create your own pay. if you’re disciplined and set goals for yourself, you can easily make $25+ /hr. one of the best paying companies out there for entry roles, imo - extracurricular activities (ERGs); they’re basically like clubs, and you get to meet new people, network, and get out of your work routine when you become involved - apprenticeships programs - PTO, and VTO when available - remote opportunities

Cons

sales does get stressful, and this is everyone’s biggest concern but i think the real con is when you don’t have a genuinely supportive coach / OM. some people don’t make the effort to really coach you, which unfortunately puts our job on the line, which leads to advice for upper mngt…

Viewing 316 - 318 of 6,220 Reviews

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Never again

Absolute garbage of a position

i actually love my job

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