Sprint Saves department NOT worth it; morally and mentally trying!
Pros
The only positives are that: you get commission for each insurance line you "save", call volume isn't super high, and the benefits are quite good.
Cons
Imagine 30-50% of callers complaining about our insurance being added without their consent by the store/phone sales rep and then having to ignore their frustrations and build a relationship to only PUSH insurance that has more holes than swiss cheese! That's your daily routine within the Sprint Saves (retention) department. The unauthorized addition of insurance is SO rampant and well-known that even Sprint reps sigh and joke about how often people call about the same thing! After being on the phone for 20-60+ minutes arguing with Sprint over a high bill, here we come in to make a final attempt to convince them to keep an insurance that only keeps going UP in price (with limited notice), while at the same time increasing already-high deductibles (i.e. $225 to replace an iPhone 6 - yes, really). In the end, I worked in this department for over a year and finally had ENOUGH of feeling morally reprehensible and - as a result - stressed on a daily basis. So if you value your mental health and career growth, take my advice and skip Sprint Saves - in fact, skip Asurion! Unless you enjoy selling worthless insurance while making them tons of money.
