Asurion reviews

3.3

51% would recommend to a friend

(6,213 total reviews)
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Guru Gowrappan

50% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Dec 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Great Pay. Great Benefits. Great break and lunch rooms. Great Co-Workers.

Cons

Well with the above you would think it would all be Pros right? Well just as most have said you're micro managed to no end. You will also take calls from people who are upset 95% of the time due to their phone service. From the point you answer the phone to the point you end the call you will either be yelled at by the customer for things out of your control. You will have the customer not listen to you then get angry because you can't resolve the issue. Then comes trying to escalate the call to a Supervisor or Lead, good luck this will result in a longer wait for the customer and you to be abused by the customer as they are most likely busy trying to defuse another situation. Overall the job will be placed to you as a help desk position when in reality you're there to hold the customers hand through using their device. Now you would think this doesn't sound bad right? No I mean if they call because they have no clue how to add a contact to their phone from being able to beat a level on a game you have to help them with it. It doesn't matter if they are asking you for assistance in adding every single contact to their phone you are required to help them. You will only have about 5% of issues that you can resolve since most are related to the device itself or the area they live in to be honest.

2.0
Nov 1, 2012

Forget H1s and GCs: Asurion Mobile applications, San Mateo

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast paced. You will be on your toes.

Cons

To TECH FORCE of Bay Area. If you will require a H1 extension later, after you have joined, or if you will need GC filing, DO NOT JOIN !! HR team is a joke, more so related to immigration matters. HR team in San Mateo, is a bunch of recruiters, who don't know anything about work related immigration. Nothing against recruiters :-) for not knowing that, but it comes as a surprise that you have such a HR team in the Bay Area, CA. Do not get fooled by promises made during the joining process. You will have to deal with HR in San Mateo-CA, who will deal with HR in Nashville-TN, who will deal with attorney in Arizona. Big Circle!!. Your process will just keep moving on these 3 tables (states) without you in the know on anything. Folks have left on regular basis just because H1 was not extended on time, or GC was not filed on time. Few had to leave to their countries, because they were promised that their case have been taken care of on time but that did not turn out to be true. The unfortunate news was communicated with no remorse and no time to do any other arrangements but to leave the country. Premium processing will NEVER be done, EB2 will NOT be filed even if you are eligible. Few GC filings that were done, got audited. Incompetence can only explain that. In competence, non-cooperation, callous attitude towards immigration will just frustrate you and force you to leave. For a stable career look somewhere else.

1.0
Sep 4, 2022
Recommend
CEO approval
Business Outlook

Pros

It used to be a fairly straight forward job. I would be encouraged to learn how to properly repair items. Used to.

Cons

Over time Asurion had started to taint UBIF in an extremely negative way. The most technical of people are treated the worst and paid the least simply because their focus is not selling. While the company doesn't condone unethical methods of sells in their writing, they will reward those who use underhanded tactics as long as they are able to fill in some poor suckers credit card information. On top of that, those who are the least technical are the mouthiest on how things should be done on a bench. Coaches would stop me from doing repairs because I didn't pitch a sale in a way they wanted while I had 10+ repairs to be done within that day because management would over promise services they themselves wouldn't do right. Between the lay-offs, cut hours, and the fact that the most is expected from the techs who are paid the least, I would say only go here if you are willing to work in the fast-food equivalent of the tech world.

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