Asurion reviews

Non-educated, non-experienced people who literally scream at others in meetings being coddled by senior management. Not just in an isolated department, this happened everywhere. When objections were raised about bad ideas - we were told at various levels of management that "we should care about others feelings", in the very same meetings where we were told that our feelings/ideas didn't matter - on more than one occasion. The company pays so well, that people will sabotage and play office politics just so they wont get laid-off. It is well known in the medical community in Nashville that if a patient of yours works at Asurion, you will 99% of the time prescribe them some sort of depression/anxiety medication. I had more than 2 of the people in my department treated for anxiety, only to be off medication within a month of leaving the company. All of the above issues were brought to HR many times (even ), even during exit interviews (when the HRBP actually showed up) and no actions were taken, at all. And, lets not get started on the publicly promised platform upgrade Horizon. As stated in 2014, it was a 3 year transition - of which 0 legacy platforms were migrated thus far.

I started off talking to a recruiter about the job. I asked if I would be required to work weekends. She told me right off the bat that I would only work Monday-Friday. And I could signup to work weekends if I wanted too. This was a complete lie. Once I was hired and they started the 4-5 week classroom training I was told that they assign shifts and I would most likely be working every weekend. I graduated training class and I was put out on the floor to take live calls to help with Verizon tech support. A ton of pressure is put on you to finish your call and notes within a few minutes so you can get to the next call. This is where it gets CRAZY! An automated survey would call Customers after they spoke with us so they could rate us on how we did. The survey system was crap! It would call customers with a survey for other employees with the company. The customer would give a bad rating and it would effect negatively on us. Even though the survey was for another call center employee with Asurion. The lines were crossed or something was really screwed up. I was not the only one this happened to. We were held to a high accountability of our surveys. I would go to my supervisor and tell her that these surveys were not mine and should not effect my rating. She looked right at me and said that there was nothing they could do about it! I was even written up for it. I demanded an answer for this because I was being held responsible for someone's screw up! This went on for months and I finally left. There is no real support or any real help from management. Asurion has a HIGH turn over rate. I told people that I was going to work for them at the time and their response was "Oh Lord Good Luck!" Wish I would have listened to them.