Is Auto-Owners Insurance a good company to work for as a Associate Claims Representative/Field Claims Representative?

Associate Claims Representative/Field Claims Representative professionals working at Auto-Owners Insurance have rated their employer with 2.8 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of Auto-Owners Insurance employees being 3.1 out of 5 stars. Search open Associate Claims Representative/Field Claims Representative Jobs at Auto-Owners Insurance now and start preparing for your job interview by browsing frequently asked Associate Claims Representative/Field Claims Representative interview questions at Auto-Owners Insurance .

What are the top reviewed jobs at Auto-Owners Insurance?

Underwriter (111) , Software Developer (66) , Commercial Underwriter (55) , Claims Adjuster (49) , Claims Representative (43) , Business Analyst (32) , Personal Lines Underwriter (28) , Branch Claims Representative (21) , Intern (21) , Senior Software Developer (17) , Commercial Lines Underwriter (16) , Underwriting Specialist (15) , Field Claims Representative (14) , Software Engineer (14) , Underwriting Intern (14)

What are the pros of working at Auto-Owners Insurance according to real employee reviews?

"Great benefits such as pension and student loan assistance" ((in 112 reviews)); "Fully funded pension plan" ((in 59 reviews)); "Great culture and team environment" ((in 53 reviews)); "Coworkers below management were all great to work with" ((in 45 reviews)); "Work life balance is good if you're lucky enough to be IT with full remote." ((in 44 reviews))

What are the cons of working at Auto-Owners Insurance according to real employee reviews?

"Low pay and micro" ((in 144 reviews)); "Extremely unfair and low salaries" ((in 77 reviews)); "Poor management and consistently understaffed" ((in 73 reviews)); "Upper management seems really disconnected from how associates feel about decisions and policies." ((in 40 reviews)); "No work from home" ((in 34 reviews))

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Auto-Owners Insurance

Auto-Owners Insurance Associate Claims Representative/Field Claims Representative reviews

2.8

2% would recommend to a friend

(26 total reviews)

Jamie P. Whisnant

Not enough data to show CEO approval

38% positive business outlook

Ratings by category

4.1

Career opportunities

3.9

Diversity & inclusion

3.2

Senior management

3.1

Work/Life balance

2.8

Culture & values

2.3

Compensation and benefits

Associate Claims Representative/Field Claims Representative employees have rated Auto-Owners Insurance with 2.8 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Associate Claims Representative/Field Claims Representative professionals have an average working experience there. Auto-Owners Insurance is rated 23% below average by Associate Claims Representative/Field Claims Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

26 reviews

1.0

Mar 5, 2026

Great benefits, zero training

Property field claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Company vehicle Company cell phone Remote job Great insurance Pension

Cons

Zero training Overworked and always overwhelmed Unreasonable expectation from management

Auto-Owners Insurance Response

4mo

Thank you for sharing your feedback. We are glad to hear you appreciated the benefits that were available to you. We appreciate your comments regarding training and workload, and we would like to know more about your experience as we do not find this to be typical of Auto-Owners. Please email us at conversation@aoins.com so that we can learn more about this.

1.0

Aug 18, 2025

Ok place to start career

Field claim representative

Recommend

CEO approval

Business Outlook

Pros

Ok place to start career but the pay and opportunities for advancement are below industry levels.

Cons

Low pay, unrealistic workload, nepotism

Auto-Owners Insurance Response

10mo

Thank you for sharing your feedback. We would appreciate the opportunity to learn more about your experience so that we can continue to improve. Please feel free to email us at conversation@aoins.com so that we can learn more about this.

4.0

Apr 8, 2025

Good Place to work

Field claim representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance opportunity for employees

Cons

Severely underpaid compared to other insurance companies

Auto-Owners Insurance Response

Thank you for sharing your review! We prioritize Opportunities for Associates as one of our core values.

Viewing 1 - 3 of 26 Reviews

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Auto-Owners Insurance

Auto-Owners Insurance Associate Claims Representative/Field Claims Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great benefits, zero training

Ok place to start career

Good Place to work

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