Is Auto-Owners Insurance a good company to work for as a Associate Claims Representative/Field Claims Representative?

Associate Claims Representative/Field Claims Representative professionals working at Auto-Owners Insurance have rated their employer with 2.8 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of Auto-Owners Insurance employees being 3.1 out of 5 stars. Search open Associate Claims Representative/Field Claims Representative Jobs at Auto-Owners Insurance now and start preparing for your job interview by browsing frequently asked Associate Claims Representative/Field Claims Representative interview questions at Auto-Owners Insurance .

What are the top reviewed jobs at Auto-Owners Insurance?

Underwriter (111) , Software Developer (66) , Commercial Underwriter (55) , Claims Adjuster (49) , Claims Representative (43) , Business Analyst (32) , Personal Lines Underwriter (28) , Branch Claims Representative (21) , Intern (21) , Senior Software Developer (17) , Commercial Lines Underwriter (16) , Underwriting Specialist (15) , Field Claims Representative (14) , Software Engineer (14) , Underwriting Intern (14)

What are the pros of working at Auto-Owners Insurance according to real employee reviews?

"Great benefits such as pension and student loan assistance" ((in 112 reviews)); "Fully funded pension plan" ((in 59 reviews)); "Great culture and team environment" ((in 53 reviews)); "Coworkers below management were all great to work with" ((in 45 reviews)); "Work life balance is good if you're lucky enough to be IT with full remote." ((in 44 reviews))

What are the cons of working at Auto-Owners Insurance according to real employee reviews?

"Low pay and micro" ((in 144 reviews)); "Extremely unfair and low salaries" ((in 77 reviews)); "Poor management and consistently understaffed" ((in 73 reviews)); "Upper management seems really disconnected from how associates feel about decisions and policies." ((in 40 reviews)); "No work from home" ((in 34 reviews))

Auto-Owners Insurance Associate Claims Representative/Field Claims Representative reviews

2.8

2% would recommend to a friend

(26 total reviews)

Jamie P. Whisnant

Not enough data to show CEO approval

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Associate Claims Representative/Field Claims Representative employees have rated Auto-Owners Insurance with 2.8 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Associate Claims Representative/Field Claims Representative professionals have an average working experience there. Auto-Owners Insurance is rated 23% below average by Associate Claims Representative/Field Claims Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

26 reviews

4.0

Jan 23, 2025

Stable job high standard claim load

Field claims representative

Recommend

CEO approval

Business Outlook

Pros

Friendly office atmosphere, emphasis on building relationships in the office. Decent benefits package and possible pension after 5 years.

Cons

High turnover and claim load, some inconsistent claim decisions when you need to go up the chain.

Auto-Owners Insurance Response

1y

Thank you for your review! We value providing a robust benefits package to our associates, including a fully funded pension plan.

5.0

Nov 7, 2024

Good

Field claim representative

Recommend

CEO approval

Business Outlook

Pros

Flexible and fair with time and work balance.

Cons

Slow to evolve. And training is scattered.

Auto-Owners Insurance Response

1y

Thank you for your review! We appreciate your feedback.

2.0

May 1, 2024

Low pay, high hours, poor benefits

Field claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Job security but based on the fact that people will quit on their own given the wl balance

Cons

Poor pay Poor work life balance Substandard benefits

Auto-Owners Insurance Response

2y

Thank you for your feedback. We are sorry to hear about your concerns, and we do not find this to be typical of Auto-Owners. Please email us at conversation@aoins.com so that we can learn more about this.

Viewing 4 - 6 of 26 Reviews

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Jobs at Auto-Owners Insurance

Field Claims Representative

Field Claims Representative

Field Claims Representative

Field Claims Representative

Field Claims Representative