Axos Bank reviews

3.1

55% would recommend to a friend

(761 total reviews)
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Gregory Garrabrants

58% approve of CEO

58% positive business outlook

Axos Bank has an employee rating of 3.1 out of 5 stars, based on 761 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Axos Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

761 reviews
1.0
Aug 2, 2023

Last Resort Employer

Recommend
CEO approval
Business Outlook

Pros

If you have a 4-year degree and an iota of social competency you will at least make it to final rounds and likely be hired, their turnover is so tremendously high that there are always positions available. If you can survive a year here you will have obtained a solid entry for your resume if you choose to pursue firther employment with financial institutions.

Cons

Where to even begin? Axos gets ahead as a company by doing more with less. As a prospective employee this means: -Expecting individual employees to perform the work of two or even three, the work/life separation is non-existent. Many roles can expect after-hours and/or weekend work. I had months with only a single free weekend. -They pay bottom market and your bonuses are only half paid out with the other half provided in stock, fully vested over multiple years. Axos is a "meritocracy", meaning bluntly that raises and perks are handed out to long term employees that are deemed not to be a flight risk and who are willing to suffer for the business. -There is very little cross-unit communication or collaboration, nor is there any real drive to retain flighty employees in critical roles. This means that people get fed up, quit, and rather than Axos putting out a top level directive on hiring replacements, the work trickles down to other teams who more often than not do not have the knowledge or the bandwidth to perform the extra work, those employees then become disgruntled and the cycle repeats. -A product of the above revolving door policy is that the technology does not function properly. Physically provisioned hardware is very often shoddy and second-hand and occasionally even not available when needed. Software is woefully inconsistent, the IT staff for the company do not have the manpower or support system in place to proactively provision software and account access before your start date, your first several weeks will be making ticket requests for things you need to do your job. Applications will break and there will be nobody on staff who can fix it because it's creator or lone supporter has been gone for years which impacts productivity. -Axos is vehemently against remote work, and as if to double down on this archaic policy, your computer activity is constantly tracked using ActivTrak.

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Axos Bank Response
2y
We believe that great companies are built by great individuals. For this reason, we exalt superior individual performance and reward it through a meritocratic evaluation process. We expect outstanding contributions from all our people. All employees are challenged to use their minds to their optimum. Grievances should be discussed with management.
1.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Free coffee Free snacks There are some really kind, smart, and good people who work here.

Cons

The company is designed to be as mechanical and bureaucratic as possible, with a prioritization being placed on limiting expenses. Historically this has always been extremely profitable for a business, but an ancillary result of that is a terrible work environment for employees. For example, the company spends as little as possible on its HR and IT departments, causing them to be the worst in the country. For anyone who questions the authenticity of the voluminous bad reviews on glass door, please also review the company responses to the bad reviews. The company responses (provided by a SVP no less) offer invaluable insight into the extent to which Axos actively endorses its abusive and unprofessional work culture and work environment.

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Axos Bank Response
4y
As a response to your comment, it's important to consider the twin purposes of our company, which are printed on page 5 of the Axos Philosophy booklet that is shared with every team member when they join. To summarize, our first purpose is to create unmatched, long-term value for our shareholders. Our second purpose is to create a desirable environment that inspires our exceptional team members to devote their time, talents and passion to us. Do we prioritize limiting expenses? Absolutely. We spend and invest wisely, as any well-run business should. We do this because our first purpose is to create value for our shareholders -- a group that comprises most of our team members. As shareholders, these team members appreciate our constant efforts to deliver value. If by bureaucratic you mean we put a premium on identifying and following set processes and procedures that allow us to succeed in the highly regulated industries in which we operate, then, again, we're guilty as charged. At Axos, it's only by providing superior, long-term returns without undue risk that we can attract the capital that makes our business possible. One way we minimize risk is by identifying, documenting and following processes and procedures that comply with relevant laws/regulations. We wouldn't have it any other way. We're a little confused as to how our responses to reviews could be seen as proof of a culture that's abusive and unprofessional. For starters, our culture is the opposite of that. Mostly what we're trying to do in these responses is provide facts so that reasonable people can judge for themselves. Hope you find what you're seeking.
1.0
Aug 8, 2019

Run from this company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The everyday folks are good people.

Cons

The ownership.....I mean executive leadership

Viewing 31 - 33 of 761 Reviews

Glassdoor has 816 Axos Bank reviews submitted anonymously by Axos Bank employees. Read employee reviews and ratings on Glassdoor to decide if Axos Bank is right for you.