Axos Bank reviews

3.1

55% would recommend to a friend

(761 total reviews)
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Gregory Garrabrants

58% approve of CEO

58% positive business outlook

Axos Bank has an employee rating of 3.1 out of 5 stars, based on 761 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Axos Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

761 reviews
1.0
May 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Great Product, I have some friends who bank with Axos with great things to say about it. Additional I was a part of team where I enjoyed working with my Manager and other team members. Axos offered some good perks as well such great coffee machines and high bonus potential.

Cons

Axos reminds me of Wall Street in the 90s, the culture is very much work long hours and you were always reminded that this was not a 40 hour work environment. However I found that I was put on projects that were just "busy work." Pushing papers just to say that you put in a 60 hour week, because the more hours you work the "harder" you are working. People who did not work extra hours would be called "soft." Additional working with the CEO was like walking on egg shells, everyone was afraid to voice their suggestions because if he was not on-board you were at risk of losing your job. He obviously is a good business man however always need to hear that he was right and never was open to anyone's opinions.

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Axos Bank Response
7y
Thank you for taking the time to share your comments. We’re glad to hear both that you enjoyed working with your manager and your team, and that your friends who bank with us like our products and service. We also value continual improvement and constructive feedback in uncovering inefficiencies, but some of the impressions you shared don’t sound representative of our internal culture. The Axos culture is both meritocratic and one that values emotional involvement: by being genuinely and emotionally invested in our work, we create an uplifting environment for ourselves and others. Our culture also values rationality, or fact-based objectivity. At all levels of the Axos environment -- from senior executives to junior members of our team -- decisions are expected to be based not on what we hope is true but on an understanding of the actual facts. It sounds as though our culture may not have been the right fit for you, and we wish you success in the next stage of your career.
1.0
Nov 20, 2022

No, thank you.

Recommend
CEO approval
Business Outlook

Pros

There are no pros to working where I worked at Axos.

Cons

Poor management, deceptive compensation packages, mandatory overtime, poor training, no breaks. This company is the worst I have ever worked for. First, the DepOps department provides little to no training and expect employees to sink or swim. Then supervisors will berate you in front of the rest of the staff for not knowing how to do something that you have no training on. Upper management knows about this and does nothing. Then they steal your breaks. They say, "we want you to take your breaks," but then pile on time sensitive tasks that have you unable to leave your desk until past your 6th hour, then management will adjust your time cars, sometimes without your consent. If you try to enforce your boundaries, you are treated like an outsider and will have every aspect of you nitpicked until you fall in-line or they can fire you. Upper management knows about this and does nothing. Each raise or promotion will be, "considered at your next review..." Even if you work 12 hour days with non-regulation breaks. Unprofessional and toxic work environment and culture up and down. I could go on and on. Bottom line, I would not recommend this company but especially this department.

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Axos Bank Response
3y
Manual wire processing is tedious and quick-paced, requiring extraordinary attention to detail with hard deadlines. We are a driven team with experienced and thoughtful leaders. Team Members are paid exactly as we disclose in their offer letter or better. Overtime can be required based on business needs. Extensive one-on-one training is provided by the supervisor, along with extensive coaching in your first weeks. Our managers will correct a time card at the Team Member’s request if they forgot to clock in or out. We provide the resources to win, but the individual has to bring the grit and work ethic. We do not condone treating someone poorly, though we are very direct and uncompromising when it comes to performance expectations.
1.0
Aug 24, 2022
Recommend
CEO approval
Business Outlook

Pros

If you are salary, the pros are that you control your schedule.

Cons

1. Their 401K is a vested stock contribution. This means that they contribute in stock, and to be fully vested, you have to wait 6 years in the company. It is not a cash match, and the stock can go down as so their contributions. 2. Their health plan is Blue Shield which is extremely expensive and with a high deductible and you only have two choices. 3. Their employee discounts, are literally coupons from websites, like capital one shopping. The fact they advertise this as a benefit is a joke. 4. They call this thing Meritocracy, and the bonuses are because of merit. Although they have that slogan, their bonuses are half cash and half stock. The stock takes three years to vest to full value and is taxed. In reality, you only get half of your bonus in cash and the rest is depending on the stock which you cannot sell in three years. 5. Crowded spaces. Their spaces are crowded with people who just graduated college. Their mentality is that if you are a manager you get a cubicle like a recent graduate, and only VPs and SVPs get offices, and the rest of the people, regardless of experience get to be like cattle. 6. They behave and act like a startup, their turnover rate is over 50% and the average employee is there for 4 months or less. 7. They give titles but pay extremely low compared to any other mid-size bank. 8. They have no brand recognition, but act as they do. 9. The bonuses make people compete against each other and the bank does not focus on teamwork. 10. HR is the worse, they have 19 and 20-year-olds running around not knowing what's going on. 11. There is a reason why they have 3.3 stars on glassdoor, all posted here not only in my review, but across, is sadly true.

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Axos Bank Response
3y
Axos is an Equal Opportunity Employer and doesn't believe that age has anything to do with one's ability to perform in a particular position. We celebrate teamwork and collaboration and find much of your review to be inaccurate. Axos is best suited for those who thrive and grow with challenges. We hope you’ve found a better fit.
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Glassdoor has 816 Axos Bank reviews submitted anonymously by Axos Bank employees. Read employee reviews and ratings on Glassdoor to decide if Axos Bank is right for you.