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      Axos Bank

      Engaged Employer

      Axos Bank reviews

      3.1

      55% would recommend to a friend

      (760 total reviews)
      avatar

      Gregory Garrabrants

      58% approve of CEO

      58% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      3.0

      Culture & values

      3.0

      Compensation and benefits

      Axos Bank has an employee rating of 3.1 out of 5 stars, based on 760 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Axos Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      760 reviews
      1.0
      Sep 12, 2019

      Worst job I have ever had

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      none - this place is awful

      Cons

      Working at Axos has been one of the worst employment experiences I have ever had. Managers are unapproachable and not trained in dealing with people and the technology is far behind what you would expect form an online bank. Almost every employee I talk to is either actively looking for a new job or unhappy but unable to find something better. There is a depressed/unhappy feeling throughout the building. I am an exemplary employee and the raise at my first annual review was almost laughable. During the interview process they talk about the bonus structure but half of your bonus has to go into company stock, you have no option to invest it elsewhere and it takes years to vest. So basically you are "awarded" money but Axos holds onto it and won't give it to you when you quit unless you stay for years, because most employees last less than 2 years they never see that money. It's almost a scam.

      avatar
      Axos Bank Response
      6y
      We appreciate your feedback and are disappointed to hear about your experience. Many of your comments are at odds with the findings of our annual, independently conducted employee survey. In the most recent survey from earlier this year, an overwhelming majority of Axos team members gave high marks when asked about the working relationship with their managers and their satisfaction at work. We offer a competitive compensation package that consists of a base salary and discretionary, performance-based bonuses paid out twice a year. You’re correct that our bonuses are typically given in the form of cash and stock grants, usually a 50-50 split. The stock grant is on a 3-year vesting schedule where 1/3 is earned each year. Rewarding employee performance with shares in a company and requiring a vesting period for those shares are fairly common practices in the business world. At Axos, these stock grants reinforce the idea that we all are owners of the company and have a vested interest in its success. We want you to succeed and grow at Axos, so please consider having a discussion directly with your manager about the issues that are on your mind.
      1.0
      Mar 10, 2019

      One of the worst places I've worked at. Switch & Bait to get You In. Low company values and morale

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Slight above-average salary for San Diego - "9 to 5" - look at Cons - Nice buildings, coffee machines, and gym, but doesn't matter - Some decent co-workers

      Cons

      - "Switch & Bait" rewards, job responsibilities and incentives to get new hires in the door. Ridiculous bonus: Highest cap supposedly at 20% [via grapevine, when we were all told can reach 100%]. I met all of my assignments well but my reward was too low. Coworkers also quite upset - Disorganized managers who procrastinate and force subordinates to stress out and work all the time last-minute - Not enough training, nor formal training program at all - 9 to 5, but many are overloaded, overworked, w/ unappreciated work. Huge turnaround, no one ever stays over 2 years - Major politics, transparency doesn't exist despite CEO msgs, catty/nosy co-workers, inappropriate relations btwn male managers to subordinates - Depts are Silo'ed with each other, other dept. often blame other dept for problems. No accountability and throwing coworkers under the bus - Associates don't even bank within Axos Bank. That should be a BIG clue - Low company morale, virtually no culture - Look at Google... many customers hate us

      1.0
      Mar 9, 2022

      Worst Company I've ever worked for

      Online banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Irvine Company office building which comes with a doorman, gym, and paid parking. Close proximity to the mall which comes in handy during lunch breaks.

      Cons

      This company takes the cake on awful working environments and culture. The response to the pandemic was frightening and they were clearly prioritizing profits over people. I came to realize that having a drop of empathy in your personality did not make you suitable for a position like this. It was very clear that their partnership with HRBlock was based on predatory marketing practices that targeted financially illiterate families of color living below the poverty line. It was too much on my mental health to deal with the cries and pleads asking where their money was only to tell them that I had no answers. I quit 3 months into employment after I realized that this job was taking a toll on my mental health and no job is worth that. You are virtually chained to your desk, if you leave for more than 10 minutes you get written up. They monitor keystrokes as a means to track productivity which is completely abhorrent. CEO will die on that hill and does not care what anyone thinks. You are just a number at the end of the day and they do not treat you with any humanity.

      avatar
      Axos Bank Response
      4y
      In response to the pandemic, we followed the CDC and state/county guidelines and complied with all applicable laws and regulations to ensure that in-office work happened safely. We also provide continued education and updates. Our partnership with H&R Block ended over two years ago and accounts had been migrated to another bank. Our current H&R Block servicing is only for those with an IRA We keep to a schedule for our call center and expect our Team Members to be on time and keep to their schedules and meet the service levels needed. We have a career path for our contact center with regular promotions of our strong performers.
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      ReviewsAxos Bank reviews

      Glassdoor has 815 Axos Bank reviews submitted anonymously by Axos Bank employees. Read employee reviews and ratings on Glassdoor to decide if Axos Bank is right for you.