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      Axos Bank

      Engaged Employer

      Axos Bank reviews

      3.1

      55% would recommend to a friend

      (760 total reviews)
      avatar

      Gregory Garrabrants

      58% approve of CEO

      58% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      3.0

      Culture & values

      3.0

      Compensation and benefits

      Axos Bank has an employee rating of 3.1 out of 5 stars, based on 760 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Axos Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      760 reviews
      2.0
      Aug 21, 2019

      Terrible culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are in a good group/department, there are a lot of things to learn, grow, and take part of. Take those skills you learn and move on!

      Cons

      Management. There are a lot of red tape in trying to get approvals either through enterprise or just within a department. There is also a lack of transparency among upper and middle levels of management and the workers. This is also reflected in the silo work between groups. The right hand does not know what the left hand is doing. Right hand kills or implements programs/systems/etc without understanding what it will do to the left hand or knows about it and moves forward anyway. Performance Reviews. If you have a good and fair boss and you do a good job and handle your responsibilities, you will get a good review. However, if you have a bad boss who has an axe to grind with you or anyone, you can expect a bad review even though you did duties. Furthermore, since your bonus is based on a your performance review, you either can make up the rest of your average comparative salary through your bonus or get a paltry sum all on the whims of your boss. Company culture. In light of what happened at the end of last year and beginning of this year, I think the reasons behind those decisions made run counter to what Axos Bank’s culture and values are about. I hope that managers can take a look at their own actions and how that reflects on their team and Axos’s culture.

      avatar
      Axos Bank Response
      6y
      Thank you for the taking the time to share your opinion, and sorry to hear your experience did not match your expectations. We’re making improvements in the way we communicate internally in an effort to facilitate greater transparency. Our culture is a meritocracy and is marked by self-governance, which relies on the internal resources of the individual. We emphasize personal enfranchisement and individual accountability. At the same time, our culture also promotes trustworthiness, respect, fairness and caring. Finally, our culture values rationality, or fact-based objectivity. At all levels of the Axos environment -- from senior executives to junior members of our team -- decisions are expected to be based not on what we hope is true but on an understanding of the actual facts. We hope you find a better fit.
      2.0
      Oct 27, 2021

      Do Better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on your team, you can end up working with some really great people. Some teams / departments are more friendly and cooperative than others - the camaraderie comes from the mutual understanding that this company isn't what they portray themselves to be and so all the low level employees band together so they don't feel like they are the only ones who see the issues. They have free coffee / water dispensers for employees, they did have some "snacks" but the snacks were taken away (for safety reasons) - but that was not until after everyone was vaccinated from COVID - which made no sense. You will make long lasting connections with those who leave the company, and once you leave yourself current and former employees do keep in touch - they envy you are gone and ask for help getting out themselves (references, resume help, etc) If working in an extremely stressful and frustrating environment makes you thrive, then this is the place for you!

      Cons

      You get to earn 3 weeks of paid vacation - with hours accumulating each pay period, and once you do earn it then you have to fight within your team to use it. Managers will even ask if you really need to take it - and hint that they want you to cancel your plans. You can earn up to 80 hours of sick time, but only use 40 hours per anniversary year. If let's say one year you use no sick time at all but then the next (god forbid something happen to you) you use alot and you go over the 40 hours they will not make any exceptions to use more hours from your bank - even for serious health issues. They say it has been a policy for years, yet the handbook and that section was updated 3 months ago. During COVID most employees were sent home (against the wishes of what the C-Suite wanted - the CEO does not believe COVID is real (major red flags here) - yeah look him up) and had spy software installed on their computers. Employees were threatened in a heinous email that if the work fell below standard, people would be fired (again in a pandemic when so much is already going on, you now are threatened to lose your job by some wackadoodle in a suit). The employees who did stay behind basically doubled up on their roles and took on extra tasks - do you think there was any compensation for that? - no, none. When it comes time for you to get promoted don't even think for a minute that your raise will start when you actually are promoted. You get the title right away but the raise - that comes maybe 6-7 months later when you get your next bonus / review. So you basically get your fancy new title, take on more work and responsibility but then you "may" get a raise at a later date. And another thing - will you get any of that back pay from when you got promoted based on if you had the raise then? - no, none. Dealing with other departments will be a pain in your side, no one wants to own their tasks and they do a subpar job on the ones they will handle. Call Center is a joke, customers get the run around constantly from employees because the system is outdated and the company will not invest in their back office side. While the company is an online bank - their website and app is constantly having issues - it is not state of the art like it should be for the "first internet bank" in the US.

      avatar
      Axos Bank Response
      4y
      Thank you for taking the time to share your experience. We've shared your comments with senior management. We would have liked to have the opportunity to address these concerns while you were with us.
      1.0
      Nov 30, 2019

      not a good place to work

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonuses on a bi-annual basis

      Cons

      Non-flexible work environment. You cannot work from home even in extraordinary situations (such as sickness of your child). You are physically capable of working from home due to VPN technologies on lap-top, but the company policy will not allow it and you will be forced to take a PTO. No flexibility in working hours, no support for working moms. All that counts there is if you are present at your desk during office hours. You would not be praised for high efficiency, working from home over the weekend or high productivity. The bank has a very high turnover. In general, people are not smiling there.

      avatar
      Axos Bank Response
      6y
      Thanks for your feedback. At Axos, we believe we learn through collaboration with one another and that collaboration is facilitated by physical proximity. We%E2%80%99re also part of a highly regulated industry %E2%80%93 banking %E2%80%93 which means we have strict policies around information security. These are among the reasons for our stance on working from home. Our policy on days off is that we have vacation time for vacations and sick time for when you are sick or you need to care for a qualifying family member who is sick. A majority of team members in our annual survey (conducted by an independent third party) say employees at Axos have fun at work. We%E2%80%99re sorry you%E2%80%99ve had a different impression so far, but going forward we hope you have fun being part of our amazing team and company.
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      ReviewsAxos Bank reviews

      Glassdoor has 815 Axos Bank reviews submitted anonymously by Axos Bank employees. Read employee reviews and ratings on Glassdoor to decide if Axos Bank is right for you.