Bazaarvoice reviews

- The pay is quite frankly embarrassing compared to other tech companies. By leaving, I was able to double my salary. - Management has a slew of issues - favoritism, borderline discriminatory when it comes to salary and opportunities, and a lot of micromanagement. Constantly talking about how much money they and the company have, but refuse to give anything more than a 3% raise. - The attrition is concerning and causes a lot of pain points for employees that do stick around- since acquiring Curalate summer 2020, over 85% of their employees have left. - Sales is known to lie to close a deal - good luck if you work with clients post-sale. - Support is largely located out of the US even though a majority of clients are US based. There are constant complaints of extremely slow response times and inaccurate answers.

I know I spoke highly of Bazaarvoice above and that is why it is with a heavy heart I have to post this review, because people need to know what is going on in the Client Care department. When I started in the Client Care department, we had leadership that knew how to balance employee happiness and Client satisfaction. Then we got new leadership that just didn't get it. They came in trying to fix things that weren't broken. Our entire department was already providing one of the best client service experiences out there. Anyone who knows anything about Customer Service knows you can't achieve perfection because there will always be those customers that expect unattainable results, but it seems like that is not understood, so everyone in the department is driven to achieve unrealistic goals making people just not care. Our bonuses have been virtually nonexistent due to these goals. A reign of micromanagement has begun as well, and that is making everyone in the department miserable. We are all intelligent capable people that are good at our jobs and we do not need to have every move we make scrutinized. I usually go with the flow and keep my head down but something recently happened that has made me decide to speak up. A member of leadership publicly berated one of my co-workers about a private issue, that should never happen in a professional environment. Right now I would not recommend anyone come to work for Bazaarvoice in the Client Care Department, the pay is not worth the stress right now.