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BigCommerce

Now known as Commerce

Engaged Employer

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)
avatar

Travis Hess

46% approve of CEO

48% positive business outlook

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews
1.0
Apr 10, 2019

What started out promising eventually turned toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-New equipment -catered lunches, snacks, drinks -company happy hours, team outings, -Good, growing company outlook -ecommerce is a booming industry

Cons

-No 401k matching -No raises or bonuses -Very long commute -Endless meetings involving way more people than necessary. Meetings were consistently made with a 10-minute heads up, had missing invites, and sometimes not made until it’s too late. -Unrealistic asks from C-suite that set the team up for failure. -Leads that think they can do no wrong and are the first ones to fingerpoint, even if the onus falls on them. Leads were completely incapable of taking accountability. -Toxic environment so political to the point where it affects performance and team morale. -Favoritism galore and "boys club" environment -Unlimited PTO was far from unlimited. PTO was locked for several months at a time, and usually frowned upon to take time off or work from home when needed. -Department heads hired and promoted their friends and people who have been there longer, regardless of the relevant experience or leadership skills -Middle management is unwilling to listen to employees, any issues or concerns were minimized and typically dismissed, ignored, or tabled. -Uncomfortability voicing issues with management when they arose, leads would talk amongst themselves and passive aggressively retaliate, which led to more of a team divide and lack of trust. -Consistently told to ‘act happier’ and ‘smile more’. Even bizarre notes about typing frequency and breathing volumes were brought up in 1:1s. -Middle management blames individual team members for overall low team morale. -Extreme lack of career growth. -1:1’s were consistently a list of what you did wrong, nothing positive, and no actionable solutions or ideas to help move forward. -Management and HR practices unethical, mentally-damaging processes of letting employees go, the process itself goes against the "act with fairness and integrity" core company values. Seems like HR is not on the employees side. HR is located on a different side of the country and is also unresponsive until it’s too late.

1.0
Aug 31, 2017

Look elswhere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance, the pay is decent, catered lunches and beer fridge are nice (but who doesn't have this nowadays in the Bay Area?).

Cons

Leadership is rotten at it's core, they talk a big game, but it's all BS. They speak of culture but the reality is the culture is just hyper political.

avatar
BigCommerce Response
8y
Thank you for the feedback. We are disappointed to hear that your experience has not been positive overall. We believe culture is an outcome of its people and how we work together. This means speaking up when things aren’t right and taking action when needed. Our survey process is one method to do this. We take the feedback seriously and we have seen year over year improvement in the results since its inception. As a company, we view our success in terms of our growth and not necessarily through an IPO. Shareholder opportunities are just one of the MANY reasons employees choose to work at BigCommerce. We work hard to attract and retain the best talent in the industry and strive to make every employee experience positive. Thank you again for your feedback.
1.0
Apr 30, 2017
Recommend
CEO approval
Business Outlook

Pros

* Good work life balance * Good coworkers * Decent place to get some work experience but unlikely to be able to move up

Cons

* Executives keep using fake news to hype up the company. It's not real if you have to pay for it and it's on some blog with a ridiculous domain name. * Executive keep treating options like they are worth a ridiculous amount when the actual valuation is not very much and they have no plans for an exit despite saying that they will very soon (been promising this for years). * HR keeps trying to astroturf "culture" * Not much upward mobility

Viewing 7 - 9 of 479 Reviews

Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.