Billtrust reviews

3.5

60% would recommend to a friend

(402 total reviews)
avatar

Grant Halloran

70% approve of CEO

52% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
3.0
Aug 18, 2016

A Decent Company, not without it's share of problems

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall, Billtrust is a decent company to work for. You've got a great group of employees - many who genuinely care for each other and will take interest in you and your success. There's a lot of perks to working here, including catered meals regularly, many organized activities, and the freedom to do the job you are hired to do. There's a decent benefits package - if you are looking for single benefits, with Medical & Dental paid for by the company (as of June 2016). The 401k match could be better.

Cons

Much of the leadership team is focused only on themselves, and not the business. As an example, the head of HR cares only about making themselves look good and really doesn't put too much stock in the employees or their needs/concerns - unless it's something that they will directly benefit from. Despite having "No Sacred Cows" as one of the core values, more often than not ideas get struck down because "it's the way things are done" or "We're just trying to check off some boxes". They have difficulty unifying the company, as it continues to grow throughout the US, many employees in offices that are not located at the main office in NJ (BT 100) often feel like they don't mean as much to the company and that they don't get listened to. This statement includes the employees located in the BT 300 Office in NJ, where the team members are heard describing themselves as "Second Class Citizens" in the Billtrust Corporate Community. Teams in the BT100 office are allowed to participate in activities, but if groups in any of the other offices attempt to coordinate an activity, they get their hands slapped for not including other offices.

1.0
Aug 14, 2015

Sales execuitive

Recommend
CEO approval
Business Outlook

Pros

there are a lot of good people working here and they are all very good at what they do.

Cons

You cant afford to work here unless you are independantly wealthy and doing it as a hobby. The current comp plan allows them 12-18 months before your comissions are paid in full. You only get paid 25% at deal signing. After an 18 month revenue review they will either pay you the remaining comission you are owed or charge you back your initial comission payment because the project got screwed up during implementation and didnt go live for some reason or another. You are forced to make promises to customers that you know cant be kept and it truly makes you question your integrity. Ultimatly you will end up with so much money promissed in unpaid comissions that you have no choice but to stay and hope you get paid. As an example: we brag that it is a simple 60-90 day implementation time frame. In reality only the smallest/ simplest projects are live in 90-120 days. Most dont even get a project manager assigned for the first 60 days. If we even have one. Historically the average implementation is 9-12 months. This used to be a fun place to work but the management team is so focused on numbers that customer and actual sales are an after thought. If you enjoy tele-marketing, this is the place for you. If you are a sales professional with a strategy and territory managenent skills I would advise you keep looking and explore other opportunities. 50% of the sales staff has left in the past 5 months. I assure you I will be next.

1.0
Mar 26, 2026

Avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Open PTO, Decent Insurance, 401k There are a few talented people left to work with. Most of them have been fired

Cons

The entire C-suite turned over in the last year, along with most of the sales team. Watched entire product teams get fired, including employees who had spent 20+ years building the product from the ground up—gone overnight. Since the private equity takeover, the company has gutted much of its core talent. Experienced employees were pushed out or laid off, and what remains is a constant cycle of uncertainty. Layoffs happen every few months, and most people are actively looking for a way out. They replaced experienced people with cheap offshore labor that had no clue what they were doing. Not surprisingly, things started falling apart. In many cases, those same hires ironically they kept around for way to long and eventually let go because they couldn’t do the job. That’s the direction the company chose, and it shows. What used to be a strong, well-run company has quickly becoming a shell of what it was. The result is a noticeable decline in quality, direction, and stability. This is where things stood when I left. I would not recommend it to anyone who values job security, growth, or working alongside capable, experienced people. The company is heading in the wrong direction, and it’s hard to see how it recovers from decisions like these. Honestly, it’s hard to understand how they managed to derail something that was once on such a solid path.

Viewing 37 - 39 of 402 Reviews

Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.