I started at Billtrust in 2021. They had a truly supportive, fun, and inclusive culture. Then, a dystopian group of Private Equity vultures bought the company.
MASS LAYOFFS EVERY QUARTER.
All of the positive reviews here are fake, and they often beg us to post a positive review to save the company. The executive leadership team has been completely turned over 3 times, and they are on their 3rd CEO in the last 3 years.
Diversity and inclusion score very low. I was in the BDR / SDR group for 4.5 years. I do not recall a single person of color ever being promoted in that time. They certainly never had a person of color in any leadership position. Even just as a regular SDR, it was always pretty much an all-white team.
Be careful about performing well here as an SDR. If you do too well, the policy is to lay you off without explanation in order to hire a 21-year-old for a lower salary. The SDR leadership team in particular is very toxic. They were hand-picked by the PE owners just to tell us to make more dials every day, PIP you, or lay you off.
In general, the company is not doing well. Most of our customers despise us because we lie about implementation, features, etc. Then, as soon as they close a deal, they avoid their support calls and ghost them. Many of our core products, such as e-commerce, have been sunset.
The company will not exist in the next 3 years. Career poison to work here. They are not competitive with others in the AR automation space.
