Billtrust reviews

3.5

61% would recommend to a friend

(402 total reviews)
avatar

Grant Halloran

70% approve of CEO

53% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
1.0
Jan 10, 2026
Recommend
CEO approval
Business Outlook

Pros

One time great company to work for. I had a great boss. The engineering division used to be great with a lot of talented people.

Cons

Private equity has literally demolished the talent in the company. Lots of talented people have left the company or either been laid off. Most of the current employees in engineering are looking for other jobs due to the constant uncertainty and rotating disc of layoffs every six months or even sooner. A lot of the C suit executives were laid off. Private equity makes a lot of blow hard talk about how AI can help transform the company. When you have decimated the most talented people in the company, how you expecting AI to fix your stupid decisions? Nepotism in some areas of engineering where a senior leader protects his former associates, but has no problem laying off other people. Due to the steady private equity layoffs, the company has been transformed from a mainly US based employee base to offshore contractors, the cheaper the better. Avoid this company like the plague. It is on the way down. Sometimes private equity companies intentionally run a company to the ground while still making a profit of the company by taking loans of it. I wonder if this is the case. In most cases when a private equity firm takes over a company, be prepared for the layoffs and run from it. The private equity company lied from the start. They said that it would be one year before they would make any changes in the company from when they took ownership. But, the layoffs started with a few few months.

1.0
Aug 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Base salary, unlimited PTO if granted, ok health benefits, remote first environment

Cons

Do Not Believe the Recruiters! Leadership poor at nearly all levels. Any good managers pushed out due to not willing to carry water for the toxic legacy mgmt. Way too many positions at the VP and above level. Fear/shame based motivation sales tactics. No inbound demand gen. Marketing team is clueless. Old product with tons of bad code. Predatory pricing practices. High performance sales people with no values promoted to sales leadership. Favoritism toward legacy reps and a revolving door of new reps either pushed out or quit after 5 months. Billtrust has not cared about it's people or it's customers since it's PE acquisition in 2022. Entire C Suite has been fired in 1st half 2025. Some C Suite replacements already turned over. Almost no one any where near their quota. Sales results in the tank. Everyone who wants to buy Billtrust has bought it or will buy it from about 1/3 of the sales team they currently have.

1.0
Apr 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work, base salary competitive.

Cons

Benefits are not up to industry standards, expect nearly zero prospecting help or leads, only established reps with existing customers are hitting quota.

Viewing 76 - 78 of 402 Reviews

Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.