Blackbaud reviews

3.2

55% would recommend to a friend

(1,719 total reviews)
avatar

Michael Gianoni

58% approve of CEO

44% positive business outlook

Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Mar 19, 2020

It's a job... don't expect much else

Recommend
CEO approval
Business Outlook

Pros

You can wander into the office around 9, do your job, and leave by 4 and still be successful.

Cons

- Very cliquey, siloed, and political. This is much, much worse for those not in Charleston. If you aren't in the headquarters your chances of success at Blackbaud are significantly impaired. - There really isn't much "culture." It isn't a bad culture, and some individual teams have better or worse. However, participation in company events is small, there isn't much company identity, and most people who work there don't really interact outside of the office. I met very few people who said, "I love working here," the most common sentiment was "it's a job." - Top heavy. Leadership tends to get 'into the weeds' on product development decisions rather than trust their teams. This is made worse by frequent changes in leadership, so months of work is often thrown away as new leaders changes priorities and direction, and then six months later is happens again. - Too process driven. Things that should be decided in a quick 1 hour meeting can take months because of the overbearing process. There was constant discussion of processes and much of the communications from leadership were only about processes. Innovations in process are often recognized and rewarded more than innovation and improvements to the products.

2.0
Dec 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Free food/snacks Game room with ping pong table, PS4, and a foosball table Friendly coworkers

Cons

Training in the department needs some serious improvement. All they do is place you in front of your computers for weeks where you have to watch training videos each and every day. The videos will teach you the extreme basics of your product you’re supporting, but that is all. Literally, very basic information. Depending on your product, there is a huge lack of adequate training. They tell you in the beginning that training is around six weeks, but after the first few days of week one, you’re on the computer watching hours upon hours of videos rather than management actually teaching you. Customer Support is a great department, but nothing is worse than not being properly trained for something you’re supposed to be supporting.

2.0
Jul 11, 2018
Recommend
CEO approval
Business Outlook

Pros

People seemed nice and they provide solid product education.

Cons

During my time at Blackbaud, being a CSR was like working in a call center. The work, however, was difficult. We were required to be off the phone less than 4 minutes between calls which gave us little time to research problems and communicate with clients. Everything was measured by a metric.

Viewing 256 - 258 of 1,719 Reviews

Glassdoor has 1,804 Blackbaud reviews submitted anonymously by Blackbaud employees. Read employee reviews and ratings on Glassdoor to decide if Blackbaud is right for you.