7y
We appreciate you taking the time to share your feedback.
Most importantly, since you are a current member of our Blink team, I would urge you to come and see me, your team lead or manager to discuss these concerns in person. Together we can discuss the issues and work toward improving your overall experience here at Blink.
In the interim, I wanted to clarify and answer some of your concerns:
Facetime with leadership
Communication is important to us. While everyone is busy of course, we have been expanding the many forums and ways to interact with the Cx Leadership team and Executive teams to facilitate communication and increase transparency:
-Office hours, ad-hoc meetings, slack, email, phone, and the invitation for folks to simply drop by their desk to chat;
-Lunch & Lead series;
-Cx weekly input form;
-Frequent company surveys;
-Anonymous suggestion box in the kitchen;
-Daily communal lunches on-site (Everyone is welcome and encouraged to sit together. The team that eats together stays together -- please join us.);
-You have a dedicated HR Business Partner for the Cx team! This is your go-to for all People & Culture related issues - please get in touch. As I discussed in our team meetings earlier this week, we would love it if you would come seek us whenever you are experiencing any challenges so we have the opportunity to work on them together.
CX schedules
Through the hiring process, we do our best to provide employees with a proposed schedule that aligns with their preferences and restrictions, while also taking into account the needs of the business. While we offer much flexibility on an as-needed basis, we have found that providing employees with a set schedule week over week provides consistency, improves culture, and allows employees to better plan for responsibilities outside of the office.
Pay and PTO practices for CX
We did a thorough comp study earlier this year and, based off competitive benchmarking data for similar companies in NYC, we feel that our CX pay structure is indeed competitive.
We wanted to also point to the fact that the CX’s team’s PTO policy is outlined in the Cx Handbook which is provided during onboarding. We are happy to offer our hourly employees time and a half for any holidays worked.
Growth & job progression for CX
We MUCH rather prefer to promote from within Blink whenever we have a qualified candidate. Everyone is welcome to view our career page here for openings and tune into internal communications for more information. Simply let your manager and the People & Culture team know if you’re interested in other roles and we’ll take it from there.
In addition, we have recently hired a Learning & Development Manager for our CX team. She has just finished her listening tour and is currently working on a growth plan for our CX team.
Keeping our CX operational during All Hands
One of the downsides of an open office plan is that we do need to relocate our CX team during All Hands, to provide you with private and quiet spaces to conduct calls with our patients. It is essential that our patients have continuous service during our all of operating hours.
I hope I’ve been able to clarify. We are constantly looking to improve and take feedback seriously. I urge you to seek me out and I would gladly discuss these and any other concerns you may have in more detail.
