Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 22 reviews)); "85% are remote People are great!" ((in 18 reviews)); "Great Benefits and 401k" ((in 17 reviews)); "Worked with a great team and able to work from home." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

1.0

Mar 3, 2023

Don't Apply Here!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and working remote

Cons

Worst mistake in my life was accepting their job offer. Fake leadership. Incompetent managers. No culture at all. Start up hell. You work with a team that doesn’t know how to do things. Ask someone from another team for help, and they don’t help you. Ask for help who’s outsourced from another country or from the prior company, and the frustration without any help continues. In larger meetings, they’ll sugar coat everything and inflate numbers, and say everything is great. Don’t fall for it. Bad customer reviews everywhere. Hard to feel a sense of pride when customers hate this company. Stay away and look elsewhere. Avoid working here. If you get a job offer, don’t accept it; you’ll be grateful.

Brightspeed Response

3y

Thank you for taking the time to share your feedback about working at Brightspeed. We encourage you to share your concerns with your manager or our HR department so that we can learn more about your experiences and work with you to help problem-solve. Our goal is for your time working at Brightspeed to be meaningful and rewarding. We hope to hear from you soon.

1.0

Jun 7, 2024

Micro Management

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Current leadership will most likely not be here much longer.

Cons

Constantly micro managed by managers, directors, and VPs from all over the organization that have no idea what they are doing. Chaos, unorganized, high stress, lack of resources, and the good old boys club is all you will find here. High performers leave as soon they see the company values is just a sales pitch.

Brightspeed Response

1y

Thank you for taking the time to share your experience. Please be sure to share your feedback with your manager so that your concerns may be addressed.

1.0

May 21, 2024

Disappointed

Manager

Recommend

CEO approval

Business Outlook

Pros

Paid on time but that’s about it.

Cons

No Work life balance, taking away company vehicles expecting employees to provide vehicles for the company. Taking away bucket trucks while building an aerial network. Selling all of our garages so we don’t have anywhere to store our equipment. More problems than can be fixed so we are just changing the way we do reports to make things look better. If you’re not part of the in crowd you will take the blame for all the problems.

Brightspeed Response

2y

Thank you for providing your feedback. Please be sure to reach out to your manager or our Human Resources department to address your specific concerns.

Viewing 13 - 15 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

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Brightspeed

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Don't Apply Here!

Micro Management

Disappointed

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