Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 23 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "direct management was great." ((in 10 reviews)); "Work Life balance is great" ((in 9 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

2.0

Apr 14, 2024

you get what you pay for

Operations technician

Recommend

CEO approval

Business Outlook

Pros

Remote work for most employees

Cons

Everything else. Benefits cost, salary, executive understanding of telecom, negotiations and what was inherited from Lumen.

Brightspeed Response

Thank you for sharing your thoughts.

1.0

May 24, 2024

All Talk

Manager

Recommend

CEO approval

Business Outlook

Pros

Not really anything I want to say here.

Cons

Low pay for experience employees and new hires makes more than legacy employees. Short staffed and very few resources. Short cuts everywhere creating future problems. Incompetent leadership that can’t make decisions other than make further cuts in resources. Mainly protecting each other and their friends running over everyone else in their path. Work is long but that part of the job. Benefits are terrible and very costly to use.

Brightspeed Response

Thank you for providing your feedback. Please be sure to reach out to your manager or our Human Resources department to address your specific concerns.

1.0

May 16, 2024

Laid me off instead of transferring to a new project

Techincal support specialist

Recommend

CEO approval

Business Outlook

Pros

Had good Paid time off

Cons

Laid me off instead of transferring to a new project

Brightspeed Response

Thank you for sharing your feedback.

Viewing 16 - 18 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician