Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"85% are remote People are great!" ((in 24 reviews)); "Pay is decent.. holiday and PTO time" ((in 23 reviews)); "The benefits are good and the ability to work from home is wonderful." ((in 21 reviews)); "Work Life balance is great" ((in 10 reviews)); "The people are nice and work from home is good option" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Long hours because everything is unorganized." ((in 5 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Wallace , Huntersville , Siler City

Brightspeed reviews

3.2

53% would recommend to a friend

(246 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by demographic groups

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Brightspeed has an employee rating of 3.2 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

246 reviews

5.0

Oct 23, 2023

Excellent, Innovative Company That Puts People First

Analyst

Recommend

CEO approval

Business Outlook

Pros

- Genuinely makes an effort to put people first, values each person's input and feedback. - Leadership desires to create an efficient, innovative work environment that is welcoming and values different perspectives and backgrounds. - Exceptional pay and benefits package. - Top-notch, transparent, and visionary executive leadership team. - Beautiful HQ offices with many perks and amenities. - Remote or hybrid/remote schedules for flexibility and work/life balance.

Cons

- Not necessarily a "con", but it's a start-up that just celebrated its first year anniversary, and there are some hiccups and obstacles that comes with a start-up which can be frustrating, but these issues are already being ironed out. - The hiring process leaves a little to be desired. The recruiter has the final say about who to hire rather than the department manager, which is quite backwards and sometimes results in unnecessary confusion for the candidate and the department manager.

Brightspeed Response

2y

Thank you for your detailed feedback. It sounds like there was some confusion regarding the hiring process, as the hiring manager (and not the recruiter) always makes the hiring decision. If you need more clarification, please feel free to reach out to your recruiter or HR representative. Thanks!

5.0

Oct 18, 2023

Great culture

Crm manager

Recommend

CEO approval

Business Outlook

Pros

This is a start-up company but with smart, personable and seasoned people in leadership positions that are great leaders. At a year with the company, I find all teams collaborate well, are smart, not afraid to take risks and know how to have fun. This is a great company to work due to the great culture and all employees have a strong work ethic. You feel like you are making a difference.

Cons

As a start-up, Brightspeed is building processes and growing but again the strong leadership is instrumental in helping teams overcome growing pains.

Brightspeed Response

2y

It's wonderful to hear that you have been experiencing great leadership across the organization!

4.0

Oct 16, 2023

pay could be better

Tech 4

Recommend

CEO approval

Business Outlook

Pros

work from home and thats good

Cons

pay could be a way lot better

Brightspeed Response

2y

Thank you for providing your feedback.

Viewing 169 - 171 of 246 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

Customer Service Technician

Roanoke Rapids, NC

View job

Brightspeed

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Excellent, Innovative Company That Puts People First

Great culture

pay could be better

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