Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 22 reviews)); "85% are remote People are great!" ((in 18 reviews)); "Great Benefits and 401k" ((in 17 reviews)); "Worked with a great team and able to work from home." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

5.0

Jan 3, 2023

Project Coordinator I

Project coordinator

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance Engaged leadership Good benefits

Cons

This is a start-up and there is still a lot issues regarding processes that can make next steps confusing. I am hopeful this will clear up over time over the next year or so.

5.0

Dec 20, 2022

Amazing Company

Customer service specialist ii

Recommend

CEO approval

Business Outlook

Pros

Remote Work comes at a convenience with Brightspeed

Cons

There is no downside that I have encountered yet

5.0

Nov 15, 2022

Great Company & Only Getting Better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This is an amazing place to work with a great culture and great people. Really refreshing to be a part of something that is new. There is so much transparency, a lot of smart people and great initiatives that are always happening. The pay is really competitive, and there is always a good variety of work. flexible/accommodating schedule, and they are always looking for ways to improve. This place really values it's employees and it shows. Also, the interview process was really straight forward and didn't make me meet with a million people and make me wait for weeks on end, so kudos for that. I've had a few managers so far and they have all been great as well. No bullies or bad managers to speak of. Most people work 100% remote but the company has found many ways to keep employees engaged and has built a good culture in such a short time. Can't wait to see what's next.

Cons

Nothing bad to say, honestly. I love working here.

Viewing 229 - 231 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician