Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 23 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "direct management was great." ((in 10 reviews)); "Work Life balance is great" ((in 9 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

1.0

Apr 10, 2023

Not Truthful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company advertises a good set of values to get people in the door. But they couldn’t deliver on a consistent culture where these values are actually displayed.

Cons

Too many to list. The biggest issue was a recruiting staff that operated on outright lies to get people through the door and a weak management staff that was overwhelmed and not fit for the role.

Brightspeed Response

We are sorry to hear that your experience at Brightspeed did not match your expectations. We will take your feedback and use to continually improve our processes.

1.0

Jun 21, 2025

Don't Bother

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None, this company is owned by a venture capitalist group and would drown you in a river if it made them a dollar.

Cons

This company just laid off a lot of I order to send the jobs overseas. By next year year it will probably be only employees in India and sales people in the US with unrealistic quotas who will fires if they don't meet them.

3.0

Oct 5, 2024

Laid off

Tech support technician iv

Recommend

CEO approval

Business Outlook

Pros

Work from home Not micromanaging Overall decent job with decent benefits Had great people to work with.

Cons

Laid off and jobs given to overseas No real direction or option to promote or grow within the company. Metrics scoring goes by your individual and overall business performance to be able to get a raise.

Brightspeed Response

Thank you for sharing your experience.

Viewing 25 - 27 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician