employer cover photo
employer logo
employer logo

Brightway Insurance

Engaged Employer

Brightway Insurance reviews

3.0

43% would recommend to a friend

(185 total reviews)

Nick Clements

44% approve of CEO

37% positive business outlook

Brightway Insurance has an employee rating of 3.0 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightway Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

185 reviews
2.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

The co-workers on my direct team, and my supervisors, were all excellent. I met and worked alongside so many wonderful people.

Cons

The business is pushing to liquidate human assets in favor of off-shore outsourcing supported by automation for their customer service. They always put the complaints of writing agents first no matter how unrealistic.

avatar
Brightway Insurance Response
1y
We could not agree more, there are many amazing people at Brightway; and we appreciate each of them, their daily contributions, and the input they provide to improve outcomes. Employees on our customer service team have shared that work/life balance is important to them. Contingency planning (multi-location support, interactive voice response, etc.) is critical to ensuring our customers and agents are served at their convenience without expecting our service representatives to solely shoulder this responsibility (especially during high-demand weather events). To your point, many of the automation investments we have made in the past couple of years have been focused on supporting the ability of our service team to respond to agent and customer needs efficiently and in a single interaction – improving satisfaction for everyone!
4.0
Feb 8, 2025

Insurance was boring

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good colleagues and fun environment to work in.

Cons

Insurance is a dry industry to work in.

avatar
Brightway Insurance Response
1y
Appreciate that you enjoyed your time as part of the Brightway family, disappointed to hear that you didn’t stay with us long enough to truly see how exciting insurance can be! :-)
1.0
Feb 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Provides a paycheck biweekly to pay bills.

Cons

Pays under market value. Bonuses have never been paid out fully as described at time of hire, nor have salary increases. Leadership does not understand talent acquisition, and continuously set unrealistic expectations and demand perfect results without providing the guardrails and support to be successful. Brightway gives the bare minimum allowed legally, and will continuously drain the life out of you until you are completed used up. From there, they will lay you off right before merit and bonuses and then repost your job within 2 days. This is after the HR department lies to your face when parting ways regarding "Why" your job was eliminated. Never received a metrics based performance review in 2.5 years. Asked for milestones/goals to better my career and never saw any form of help in professional development. The processes are absolutely backwards and those at the bottom suffer from it. Last manager that was hired without ANY input from myself as most tenured TA expert at the company only lasted 5 months before quitting without notice due to work conditions. Presented multiple instances of feedback to both managers and found out it was never even presented to anyone. Constantly told to "Reach out" if you have problems, but anytime I say my peace it is ignored because we "have to deliver". Worked 9-10 hour days last year to manage workload as a SINGLE department employee, and barely even got a thank you.

avatar
Brightway Insurance Response
1y
Thank you for taking the time to share your detailed thoughts. We are disappointed to hear your time at Brightway felt misguided and your contributions felt misunderstood. As the insurance marketplace has evolved in recent years, Brightway proactively recruited a new CEO to re-energize our focus on our agents and customers, and apply new technologies to better serve the needs of both. Nick Clements has done exactly this, and the feedback on the changes he has implemented have been overwhelmingly positive – from agents, customers and our employees. That is not to say that our strategy has not shifted as we evolve to maintain a leadership position in the marketplace. This change has been challenging for some employees, as roles have also shifted to support the new strategy and a small number of positions have been eliminated to ensure budgets are allocated to drive results. The pressure to deliver for our agents and customers each and every day is very real. However, the results demonstrate that we are succeeding and Brightway is well positioned for the future thanks to our solid strategy, leadership team and our employees who care deeply for our agents and customers.
Viewing 25 - 27 of 185 Reviews

Glassdoor has 192 Brightway Insurance reviews submitted anonymously by Brightway Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Brightway Insurance is right for you.