The systems used here and almost all applications that are to be used with it are absolutely HORRIBLE. They are slow outdated and do not work cohesively enough to easily access customer information or to do tasks. It’s very obvious the higher ups recognize this and are trying to make Broadway as a whole more technologically sound and able to compete with other banks/credit unions which is nice. Certain back office departments don’t communicate very well leading to the branch staff seeming incompetent at times. If you end up at a smaller branch it seems like there isn’t much room to grow. Focus is placed on busier branches which makes sense but also leaves less busier branches inadequately managed and not a priority in terms of new equipment and making things easier. The company wants to advance through technology and more mobile banking, but doesn’t seem like it invest in equipment or systems enough to make the transition as sound as it could be.
