Brook Street reviews

3.3

32% would recommend to a friend

(540 total reviews)
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Michael Stull

5% approve of CEO

33% positive business outlook

Brook Street has an employee rating of 3.3 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brook Street employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

540 reviews
1.0
Jul 29, 2013
Recommend
CEO approval
Business Outlook

Pros

I worked at BS Social Care full-time back in 2010. - Great atmosphere all around, some smart people to work with and a very positive and welcoming environment initially. - You get trained for a few weeks, and then continually have in-house training sessions to help you grow and understand the market and the position eventually. - Regional & National competitions that had reasonable cash rewards. - Constant communication with colleagues from other branches. - Recognition from everyone for your achievements.

Cons

- Not keeping up with the ever changing market. Stuck in the dark ages of recruitment. - Expected to start at 7-7.30am in the morning and sometimes finish at 5-6pm, if you leave earlier, you are made out to be average or lacking commitment. - Bad practices by some management, sometimes placing clients at risk without their knowledge, such as sending unqualified staff to clients for qualified roles! - One member of senior management at the time I was there was intimidating and forced resignations to make it seem that trainees could not 'hack it'. - Talked down to by some members of management, not inspiring at all. - Discretionary bonus scheme, for Temps Consultants - an absolutely APPALLING practice. - Attrition rates are ridiculous, with some staff resigning at 3-6 month barrier.

2.0
May 30, 2013

Very old fashioned

Recommend
CEO approval
Business Outlook

Pros

Some great people in branches and some good divisional managers who look after their teams .

Cons

Poor leadership, little innovation, poor salaries at branch level, no succession planning, like many high street agencies service treated as a numbers game so number of calls more important than quality. Candidate experience can be very poor

2.0
Dec 3, 2012
Recommend
CEO approval
Business Outlook

Pros

Very good training and potential for career progression

Cons

Very Long hours daily, no flexibility at all, compulsory week long residential training, intimidating manager

Viewing 535 - 537 of 540 Reviews

Glassdoor has 793 Brook Street reviews submitted anonymously by Brook Street employees. Read employee reviews and ratings on Glassdoor to decide if Brook Street is right for you.