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      Buildertrend

      Engaged Employer

      Buildertrend reviews

      3.8

      64% would recommend to a friend

      (279 total reviews)
      avatar

      Dan Houghton

      81% approve of CEO

      57% positive business outlook

      Ratings by category

      4.3

      Work/Life balance

      4.0

      Culture & values

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Buildertrend has an employee rating of 3.8 out of 5 stars, based on 279 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Buildertrend employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      279 reviews
      1.0
      Jan 18, 2024

      Visionless Chaos Unleashed

      Senior customer success coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people. To be clear, individual contributors, nobody in management or leadership.

      Cons

      I'm relieved there's no character limit, so let's dive in. Unfortunately, the core values of this company seem questionable at best. 'Embrace the Pace' appears to signify a lack of direction, urging employees to simply work without questioning. 'Focus on the Customer' seems more like a show, as decisions are driven by revenue, not customer benefit. Hiring outside VPs in a panic to try and fix mistakes led to a mismatch with the construction industry and their past experience. Their past success relied on sheer numbers, selling software to as many customers as possible despite having one of the worst churn rates in SaaS. Revenue and Sales clearly don't communicate with each other. With cheaper, more user-friendly competitors out there now, the company should prioritize retaining its current user base instead of focusing on how to make more money. The CEO's emphasis on 'trust, transparency, and communication' turned out to be mere buzzwords. A 16% layoff was announced via email on a Monday night, raising doubts about these values. Rumors of another layoff prompted my departure last year. To current employees: consider seeking new opportunities and jump ship.

      avatar
      Buildertrend Response
      2y
      Thank you for taking the time to share your thoughts on Glassdoor. We value all feedback, and I wanted to personally address your concerns regarding the perception that our company lacks a clear vision. We take this feedback seriously, as having a defined and inspiring vision is crucial to our success. I want to assure you that fostering a shared vision for our company is a top priority for us, and we continuously work to communicate and reinforce our goals. Below are a few steps we are taking to strengthen our vision: Communication: We are actively working on improving communication channels to ensure that our vision, mission, and goals are clearly articulated and accessible to all team members. Employee Input: We believe in the power of collaborative decision-making. To ensure that our vision resonates with all employees, we are implementing initiatives to gather input and feedback from our diverse team. Leadership Alignment: Our leadership team is committed to aligning our strategies with a compelling vision for the future. We are working to ensure that our leaders effectively communicate this vision throughout the organization. Thank you again for your insights. We are dedicated to fostering a vision that inspires and unites our team, and your feedback helps guide us in that endeavor. If there is anything additional you would like to share, please reach out to people@buildertrend.com.
      1.0
      Nov 21, 2023

      Don't trust anything they say!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the teams have a good culture at the individual level. The insurance benefits are actually decent. Work-life balance can be good in some teams, non-existent in others.

      Cons

      Do not believe anything they tell you. They tell you they have a great culture, in reality it is a cult that does not permit outsiders. They tell you they have company values like "be a good human". In reality, the "be a good human" is optional if you've been at Buildertrend longer than 5 years. They gutted 150+ people overnight on a Monday right before the holidays, and despite what they will say in response to this, it wasn't carefully considered. If you look at those laid off, they were either former CoConstruct, hired in 2022, or had a salary above a certain cutoff. They didn't "carefully consider" anything other than laying off hard workers that just happened to be outside of Nebraska that made reasonable wages. They will claim they "focus on the customer". However, they do not listen to customers, they just assign work that random product people think is what customers want. In reality, customers continue to abandon the product because nothing they request is added. They'll tell you to "embrace the pace". The reality is you'll be expected to be a ticket taker/closer. It doesn't matter if you create numerous bugs, just so long as you look like you're completing work. The culture is built around a cult and alcoholism. This isn't an exaggeration, this is pure reality that even long-term employees will tell you. Their town hall meetings are very much the executives clapping themselves on the back with a rousing cult leader speech from the CEO. Afterwards, they'll provide you with all the beer you can drink in the hopes you'll drown your sorrows from being overworked and underappreciated. Every once in a while they'll even provide a pizza party to show their appreciation. Unfortunately, that appreciation doesn't come in the form of pay raises, bonuses, or any other tangible benefits. No doubt some HR person will try and counter everything posted here. Just remember, their job is to protect the company, and that includes lies to save face. If you're thinking of applying here, reach out to the former employees and get their opinion.

      avatar
      Buildertrend Response
      2y
      Thanks a lot for sharing your thoughts with us. We're truly sorry to hear that your time at Buildertrend didn't meet your expectations, and we want you to know your feedback is taken seriously. Your perspective on the company culture and recent layoffs is necessary for us to understand the areas that need improvement. It's disappointing to hear about the gap between stated values and your experience, and I want to let you know that this isn't something we take lightly. We hear your concerns about product development, customer feedback, and the work environment. Your feedback about the leadership and suggestions for improvement are noted, and it's something we'll reflect on as we continue to evolve. We genuinely appreciate your honesty and wish you all the success in the future. If there's anything specific you'd like to share or discuss further, you can message us at people@buildertrend.com.
      1.0
      Jan 21, 2018

      "If it's not falling apart, don't fix it"

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the people are nice.

      Cons

      Band-aid mentality... they care more about pushing features than actually designing something of quality with care, research, and testing.

      Viewing 4 - 6 of 279 Reviews
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      Glassdoor has 302 Buildertrend reviews submitted anonymously by Buildertrend employees. Read employee reviews and ratings on Glassdoor to decide if Buildertrend is right for you.