Job is great if you can manage a high call volume and angry caller’s everyday
Pros
Good insurance Good pay (I was there for several years, pay has changed for new comers) Helpful team members and supervisors 1 hr break (unless there’s hundreds of voicemails, then they’ll cut you’re break to 30 min)
Cons
The call center doesn’t get any attention from the company’s higher ups therefore, issues continue to occur until a caller reaches one of the higher ups. Ridiculously high call volume The supervisor call back was so full that people would be calling over and over There were jurisdictions/county’s that did not have a guidelines for requesting court so when a caller would ask, we would have to tell them to look it up them selves. People did not handle this well. There are also lots of mistakes with the citations and people will yell at the agents, curse at them.etc because of this, yet nothing is done to help the call center and their agents aka the face of the company