BusPatrol reviews

3.9

73% would recommend to a friend

(117 total reviews)
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Karoon Monfared

94% approve of CEO

73% positive business outlook

BusPatrol has an employee rating of 3.9 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BusPatrol employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

117 reviews
4.0
Jul 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Good insurance Good pay (I was there for several years, pay has changed for new comers) Helpful team members and supervisors 1 hr break (unless there’s hundreds of voicemails, then they’ll cut you’re break to 30 min)

Cons

The call center doesn’t get any attention from the company’s higher ups therefore, issues continue to occur until a caller reaches one of the higher ups. Ridiculously high call volume The supervisor call back was so full that people would be calling over and over There were jurisdictions/county’s that did not have a guidelines for requesting court so when a caller would ask, we would have to tell them to look it up them selves. People did not handle this well. There are also lots of mistakes with the citations and people will yell at the agents, curse at them.etc because of this, yet nothing is done to help the call center and their agents aka the face of the company

2.0
Aug 16, 2022
Recommend
CEO approval
Business Outlook

Pros

The work has been largely remote. The health insurance benefits are great.

Cons

The company constantly pours all of its resources into poor decision-making in business, which lowers morale and productivity among the employees who are affected by those poor decisions. I've never worked for another company with such a flimsy grasp on its own business. Attempting to take initiative and find projects and opportunities to shine as an employee and grow in the company seems impossible, because the upper echelons of management have their hands full with trying to put new projects and objectives together without improving, or in some cases even finishing, the ones that are already failing.

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BusPatrol Response
3y
Thank you for this feedback and for taking the time to provide it. We appreciate your input, and all that you do.
1.0
Oct 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good benefits, Team Leads treat you like a human

Cons

Bad upper management, New CEO and Board are not trustworthy, Poor Communication, focus on profits has overridden primary message and employee care/trust

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BusPatrol Response
1y
Thank you for sharing your feedback. We appreciate your honesty and are sorry to hear about your experience. At Buspatrol, we strive to create a positive and supportive work environment for all our employees. We are pleased to hear that you found the pay, benefits, and support from Team Leads to be positive aspects of your experience. We take your feedback seriously and are committed to addressing these concerns. Our new CEO and board are focused on improving communication and ensuring that our primary mission of protecting children remains at the forefront of our efforts. We are actively working on enhancing our HR policies to better support all employees and are making strides to improve the functionality of our systems. We understand the importance of transparent and effective communication and are taking steps to ensure that all employees feel heard and valued. We are also working on creating more opportunities for meaningful feedback and making sure that any issues raised are addressed promptly and effectively. Thank you again for your feedback. We are committed to making Buspatrol a better place to work for everyone and appreciate your input in helping us achieve that goal.
Viewing 25 - 27 of 117 Reviews

Glassdoor has 130 BusPatrol reviews submitted anonymously by BusPatrol employees. Read employee reviews and ratings on Glassdoor to decide if BusPatrol is right for you.