The number one issue is that there is such a disconnect between upper management/corporate and the "field team". The people running operations have NOT been a Center Director for C2 and do not know what really happens day in and day out at centers. Also, almost all employees at the "support center" are unresponsive and lack any kind of support. Their idea of support is to give the field team more mandatory busy work. When you actually need support from the operations/marketing/HR/accounting team they do not help you. Most support center staff take days - weeks to respond or may not respond at all. They don't work on the same schedule as the field team and because they are located in Ga, depending on your time zone you only have a few hours to actually contact support or you have to take care of things before your working hours.
When you sign up for C2, you are NOT working for an education company. Any position at C2 it 100% sales and most upper management come from a sales background. You are constantly under pressure to sell bigger packages and bringing in more revenue. Trying to meet your sales budget is exhausting because you operate month to month. Since you performance is judged purely on meeting your sales budget, you are constantly at the mercy of the families, making sure they enroll and are happy so they don't request for a refund. The company is very greedy. If you perform, they are never satisfied. Rather, they raise your budget so you keep selling more.
The issue is that since you are selling education, you cannot really focus only on sales. Most Center Directors are being spread thin because they have to meet their sales budgets while handling all of their marketing, school visits, checking in with students and teachers, recruiting and hiring, and all other administrative jobs.
The hours are terrible and you never get a day off. Centers are required to operate 7 days a week and although upper management says they don't want you to work 7 days a week they don't provide the infrastructure for that to happen. As a result, center directors, ACDs and teachers are overworked. Since you operate after school (1pm - 9pm) and weekends (9am - 5pm) it's impossible to have a social life. Whenever you are working everyone else is off and vice versa.
The people at the top say to focus on the "value" of this program but do not truly believe in it. This is evident by the fact that special discounts and promotions come out the last few days of the month -- clearly desperation to meet sales budgets.
