This company is taking what has, historically, been an unpleasant process for most American's and making it a positive one - a convenient shopping and comparison experience, high quality product, great service, and big savings - all wrapped up in one convenient site. We must be onto something because we're experiencing absolutely explosive growth in pretty much every area of the company.
It is both rare and humbling to be a part of a startup that experiences this level of success so quickly, let alone one headquartered in Phoenix. Unfortunately, the negative impact of fast growth can sometimes be felt here as well - we've outgrown our office space (twice), we have to hire and onboard people more quickly than most companies would be comfortable with, we continually experiment with and correct our processes, systems and organizational structures.
Sometimes we experience psychological growing pains as well - finding ways to keep the energy, devotion and soul that are representative of our startup roots, while taking our place as a multi-billion dollar enterprise is not only extremely difficult, it takes care and patience. It takes resolve, flexibility, perseverance and determination by every employee in the organization - that's a lot to ask of leadership from any organization.
Fortunately, Carvana seems to be up to the task. I find that as an organization, we seem to win a lot more than we lose. For those possessing adequate plasticity of mind and temperament, the pros appear to heavily outweigh the cons.