Pros
Flexible Schedule-- can work four 10s or five 8s. When they hire you, they read you off the options you have and you can pick while on the phone with them. The best thing I can suggest is TRULY TAKE YOUR TIME PICKING because once you pick it, that's your schedule for 6 months. Free snacks/energy drinks-- always stocked for the most part, which was refreshing if you needed a quick pick me up. Nice office-- view over Tempe Town Lake IS pretty and the break rooms were well maintained with bean bags and what not. Pet insurance/pawternity leave (only 1 day)-- Pet insurance was okay, it didn't cover much tbh, but I'm trying to be fair. They would give you 1 day of what they call "pawternity leave" whenever you get a new pet in the family. Promotion-- you can move quickly if you're meeting metrics/your TL is for it.
Cons
Disorganized leadership-- they recently laid off over 2500 employees and more than half of the employees couldn't get into the zoom meeting to verify if they had been let go or not. The suspense was hell. Those who were laid off had all their company emails/slack deactivated before they were even let go or knew what was happening. The only way I found out I was laid off was through having to call my supervisor directly after a friend texted me what was happening. But this isn't the only reason that their leadership is disorganized-- every supervisor had different answers for the same question/problem, they ALL thought they were correct, and the training they put us through would teach us something entirely different than what was being done on the floor. I don't blame the trainers or the supervisors at all-- they were just doing what they were told and doing their best. Severely punitive attendance policy-- Carvana provides a 32 minute total allotment for breaks, which seems reasonable. HOWEVER, it is considered an occurrence if you are even 1 second late from break and there's nothing that can be done to correct it. 16 minutes and 10 seconds? An occurrence. They rolled out a ridiculous attendance policy about two weeks ago that if you took VTO (voluntary time off), your daily allotment is reduced from 32 minutes total to 15 minutes on the dot and if you took a longer first break (lets say the 15 minutes and 5 seconds), that counted as an occurrence. They rolled out this policy, did not communicate it to the advocates and retroactively gave advocates occurrences and you went from thinking you were fine to being up for termination. Supervisors encouraged advocates to take shorter breaks to avoid occurrences, which shouldn't be happening at all. Clock In/Clock Out Mechanics-- the stupidest thing I've ever seen, honestly. You would clock in through Workday for your time card, BUT your adherence was counted towards the phone system used to answer calls. So even if lets say, you remembered to clock in to Workday, showing you came to work on time, you could still get an occurrence if you forgot or couldn't clock into your phone (tech issues, etc), even though time stamps show you were there on time. And they would not correct it unless you had documented proof. Then there was a THIRD SEPARATE SYSTEM used to request time off, which added another element of ridiculousness-- you could be approved for time off in Workday, but not the third system and it would count as an occurrence as well. Time Off/Vacation-- one of the lowest at any job I've had. You have an allotted 40 hours of PTO per YEAR for emergencies/calling out sick/etc and can earn up to 40 hours of vacation time. You would only accrue up to 2 hours of Vacation per check, so to even get one day covered, you would have to wait 2 months just for one 8 hour shift! Promotion-- this one is a double-edged sword. I was promoted within 2 weeks of being on the floor from M1 to M2 and the average time is a month. HOWEVER, I heard from other advocates who were just MUCH better than me at the job that they couldn't move up because their TLs preferred they stayed in the starting role for a certain amount of time. There is not exact to when you'll be promoted- they say its every 30 days, but its still up to your supervisor's supervisor's discretion and if they simply feel that they want you where you're at just because, they will. You also do not get a pay raise until you hit M3 and M5, since they are in different tiers. So you'll be doing more work for the same amount of pay.