CARVANA reviews

2.8

36% would recommend to a friend

(3,167 total reviews)

Ernie Garcia

49% approve of CEO

38% positive business outlook

CARVANA has an employee rating of 2.8 out of 5 stars, based on 3,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CARVANA employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Mar 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay, PTO, INSURANCE , home everyday

Cons

Night shift Management has no clue when it comes to logistics, they use the term “ load planner” loosely. As a driver that is governed by FMCSA it is extremely frustrating trying to plan around their constantly changing schedules. Trucks have meet points where we meet other drivers and swap trucks/loads, meet times are never on time so you can end up waiting for the other driver to arrive sometimes up to 2 hours that you didn’t plan on. Although we haul cars...I don’t believe there is one manager in the logistics department that has worked in the car haul industry and at times I wonder if any have even worked in the trucking industry. NO Managers have driven trucks and they have zero clue about the challenges that meet times changing at the last minute poses to sleep patterns and safety. Their CSA score is so bad their Pre-Passes for scales were taken away. Turnover here in Az is a constant swinging door and they can’t figure out why... they say they “ train drivers to haul cars” yet they are so short handed that a new driver will be turned lose his first day out of orientation and told to load a truck and go by himself day one! Drivers suggestions and concerns are brushed aside and ignored. In their opinion, a college degree outweighs real world experience in the trucking industry where drivers have more than a decade ( some 2 or 3 decades) of actual in the seat experience.

1.0
Oct 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Company has a lot of potential. It is an open environment and focuses on "millennial perks". Headquarters has an arcade, beach cruisers to ride during lunch, free snacks, etc.

Cons

I can only share my opinions for the department I work in, but there are a lot of politics. Management is inexperienced, yet extremely adequate at creating a dictatorship environment. Management engagement is nonexistent. It is hard for trust to exist when there is zero communication. When issues do arise they do not hold themselves accountable. They have fostered an “every man for himself” mentality, instead of creating team unity and encouraging collaboration. This has tremendously decreased team morale. What I have observed is an absence of loyalty and lack of support coming from Management. They do not seem to represent what the executives have been trying to promote. Employees on the team do not feel valued and promotions are rare unless you are in Management. Employees are overworked and under-appreciated. There is no work/life balance. For the amount of hours some employees’ work, it would be nice if management would let us have compensatory time off to be with family.

5.0
Dec 28, 2017

Own it and you'll love it

Recommend
CEO approval
Business Outlook

Pros

The culture of Carvana is amazing. So many people that I've met seem genuinely happy and excited about being here. Everyone I've interacted with has been extremely helpful and I've always felt that I could reach out to anyone for help. One of the best things about the job is seeing how happy customers are. The other alternative is going to a dealership, so this already makes customers excited about getting a car delivered to their home.

Cons

There is a huge lack of structure. I realized this well before I got the job offer. It didn't scare or worry me because I knew that I could create structure and systems that work. Work life balance is definitely tough. In the beginning I was working countless hours. But I worked hard to create a strong team around me. I spent time teaching them and molding them into future leaders that had the same knowledge I do. Now there is a good balance of work and life in the office. It's not the best but it's better than no work life balance

Viewing 55 - 57 of 3,167 Reviews

Glassdoor has 3,216 CARVANA reviews submitted anonymously by CARVANA employees. Read employee reviews and ratings on Glassdoor to decide if CARVANA is right for you.