CARVANA reviews

2.8

37% would recommend to a friend

(3,158 total reviews)

Ernie Garcia

48% approve of CEO

37% positive business outlook

CARVANA has an employee rating of 2.8 out of 5 stars, based on 3,158 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CARVANA employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
May 30, 2016
Recommend
CEO approval
Business Outlook

Pros

There's a very relaxed vibe here. You'll get some fun perks, the people are rather nice, and the technology stack is fairly cutting edge. You'll do and learn a lot within a very short period of time. They're really big on team building, so there's happy hour, food together, team sports, and all sorts of similar stuff. It's a mixed bag, so it's hard to be too enthusiastic one way or another.

Cons

Have a life, family, or want to do something else besides spend 13 hours at work between home and office? Better work in customer service. If you're anywhere else, and you don't want to spend all your time at work, or you want to get some credit for what you do right, you should pass. Unless you're a workaholic holding out hope for equity, this is a place where you'll spend 12-18 months before losing patience.

2.0
Nov 30, 2017
Recommend
CEO approval
Business Outlook

Pros

- Most co-workers are easy to get along with and do not carry large egos. - The C-Level team does seem to believe in the company values and the people (although those good intentions lack follow through). - The Carvana name is one of the largest in Arizona and adds value to a resume. - The events team tries really hard to put on good events and although it doesn't appeal to a lot of the technical staff it's awesome they are willing to continue thinking about fun new things.

Cons

- Lack of career progression and pathways to promotions. Management took 18 months to put together a "plan" which consisted of three positions. Engineer, Sr. Engineer and Principal. This was followed up by a stack ranking system that was primarily subjective instead of objective. Almost every engineer was left frustrated and confused by this grading system but were told to "give it time". The issue was not with being stack-ranked but rather the lack of objective criteria on the ranking system. - Hiring of new engineers placed at levels above existing engineers. At first glance this may seem petty, but it's to point out the hypocrisy in the stack rank. The new-hires are great guys/gals but if subjected to same stack rank excel sheet they wouldn't have the Sr title. Engineering management lost what little respect was had for them after this stack rank debacle when they created two standards for giving out titles. - Engineering management has no clue how to run an organization of 70+ engineers. It's clear that Engineering management lacks the experience and the motivation to run a team of 70+ engineers. Management lacks the ability to see the difference between someone in a role for five years and what someone has actually done in those five years. We've had a handful of engineers that have been fired because their resume looked great but they had done nothing during those many years of experience. - Unfair/pitiful equity distributions. In order to earn equity, you must be a "Sr Engineer". Only some engineers have options and those that do have 2,500 options or less. The "future value" is often talked about when discussing total compenstation not the present day value which is only worth $3-5k/year. To put it into perspective, most of the C-Level staff have millions of stock options, and directors 10s of thousands. - Lack of proper tooling. We continually focus on the Microsoft ecosystem ignoring what tool is actually best for the task at hand and instead settle for a Microsoft flavored tool. There is nothing wrong with Microsoft tools when they are actually the right tool for the job but often times we are using incorrect tools. Only recently, after many years with Carvana have we looked at other tools. - Engineering Management attitude towards employees. Many engineers feel like replaceable units on a factory line. Comments made by management saying as much have been heard by many engineers. Many engineers find the culture to be incredibly demotivating and feel no responsibility for the company's well-being as there does not seem to be any for the employee. - Incapable of attracting and cultivating top talent. With all of the cons listed above, it's clear that top talent does not want to work here. That shines through brightly when it comes to our struggle with getting qualified candidates in the door which further leads to a poor culture.

avatar
CARVANA Response
8y
First and foremost, thanks for sharing the candid feedback. It's not always fun or easy to hear, but there is a lot of truth here. During hyper growth and the IPO process, we were not as decisive and fast as we needed to be to provide clear guidance on career and compensation pathing, and truly are continuing to work hard on the optimal strategy for a rapidly growing, public entity that balances near term wants/needs with our long term potential and responsibilities. If you'd be up for a discussion, I'd be more than happy to connect via email or in person - dan.gill at carvana dot com Dan Gill - Chief Product Officer
1.0
Nov 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Not really any pros to be honest. I'm convinced that all the good reviews that are on here a written by someone at headquarters who does nothing but sit on their gluteus Maximus all day and do nothing since they have no clue what's going on.

Cons

Where do I start???? -No work/life balance. Good luck trying to have a life working here because there is no structure in the schedule. -No diversity at all in upper management positions. -There's a such thing as weekends? - Be ready to drive 400-500 miles a day. -Always be ready to make up for someone else's mistakes and take the blame for everyone's mess ups. -Can't use your PTO when you want. You're told when you can take your own vacations for time that you've earned. -Management rather go out and have drinks and a good time while the real workers literally slave away. **So much more can be said. I'm sure they will have this deleted before the truth about really working here gets out.

Viewing 7 - 9 of 3,158 Reviews

Glassdoor has 3,207 CARVANA reviews submitted anonymously by CARVANA employees. Read employee reviews and ratings on Glassdoor to decide if CARVANA is right for you.