CARVANA reviews

Carvana lures you in with decent pay and big talk about how much they care about their customers and employees and then completely abandons you. If offered two weeks of “training” to move up in the company they will have you read modules for two days and then throw you into your new role while “supervising” The “Team Leads” will leave you to be screamed at by angry customers, will NEVER call your customers back, will ALWAYS be too busy to ever take escalations, and will occasionally review your calls. Make sure you hit all your points and “talk offs” while your being screamed at by a customer who hasn’t gotten their registration in over 9 months and has been waiting for a call back from management just as long. Should you have a medical emergency and have to go to the ER, your manager will check on you a few days later to let you know your perfect attendance is no more. Bleed Blue, Carvana. You’re disgusting.

The cons do not lie with the company. Carvana as a whole is a great company to work for. The cons are within the Verification department mainly with the senior leadership team who were just managers when I was there. The senior leadership team could careless about their employees and only cares about how many cases the department are going through and how many calls they are answering. Work life balance? They don’t care about. Mandatory overtime that is draining everyone? You guessed it, they act like its no big deal. Its like they think their employees are robots and not actual humans. Do they try to make connections with their employees? Absolutely not. Now the senior managers. They don't even know how the verification process work yet they are running the department. Could they give you 30 min of their time a week to meet and touch base? Absolutely not. But don't worry they got promoted for a job well done. They don't communicate anything to their team leads, everyone was constantly in the dark about changes. Now pay. If you were promoted from within the company, you are making pennies compared to outside hires. Some outside hires are making 15k more than those who were promoted to Team Leads from inside the company like myself. It's absolutely insane.