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      COPS Monitoring

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      COPS Monitoring reviews

      3.4

      59% would recommend to a friend

      (75 total reviews)

      Jim McMullen

      65% approve of CEO

      59% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.4

      Culture & values

      3.4

      Career opportunities

      3.3

      Senior management

      3.2

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      75 reviews

      Reviews about "Compensation"

      Return to all reviews
      4.0
      May 28, 2019

      Shift Manager

      Shift manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Recognition of a job well done. Opportunity for advancement. Overtime available often. Chance to genuinely help someone in an actual emergency situation. Structured training. Regular employee reviews to evaluate their performance which is the bases on which raises and advancement are decided, favoritism is not a factor. Company paid events 4 times a year (guest included) for an excellent employee review once you reach the highest level. If an employee is promoted to manager, company paid retreats with (guest included). Chairman’s award for excellence with a top prize of $2500 and several runner-up prizes given out once a year!!!

      Cons

      Strict rules and policies which can be difficult for some to follow. Break policy is too strict and should be revisited. It takes too long for upper management to add additional supervisors or managers when shifts numbers have grown, which causes managers and supervisors to be overworked and over stressed. Also employees do not have the supervision and one-on-one time with managers needed to be able to invest in their performance.

      5.0
      May 14, 2019

      My home away from home.

      Shift manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started with COPS about a year ago and I knew the minute I walked through the door that this place was different. You get out of your employment what you out in. If you are dedicated and work hard then you can achieve anything there. The job is very rewarding with great benefits, flexible schedules, great pay, and a wonderful environment. There are many perks such as company paid trips, gym membership reimbursement, and having rotating weekends off. Overtime is often available and is encouraged. If you have a strong desire to help people then you will have a fulfilling career at COPS. I am as excited to come to work today as I was the first day I started! I started as a dispatcher and worked my way into management within six months with the help and support of our team. Anything is possible with COPS!

      Cons

      While it is sufficient, I would like to see some changes in our training program.

      4.0
      Mar 18, 2019

      This was an amazing opportunity for me, but it has gone downhill.

      Dispatcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is an excellent entry-level job for people who are looking to become 9-1-1 operators, or to work in telecommunications in general. The requirements for the job are pretty low and we hire a lot of people who are fresh out of school. Very flexible scheduling that is good for someone attending college, or who has another job, a baby at home, etc. They also reimburse you for college tuition (to a certain extent). Management is not as hands-on as in a lot of entry-level jobs. You get to work independently, and at your own tempo. No one is breathing down your neck and there are no quotas to meet. Lavish holiday parties. They have choreographed Broadway performances, people dancing on tables, actors running around. It's pretty awesome. They do an award ceremony and spotlight employees from across all departments. There's a lot of overtime. You can work eighteen hour shifts every day if you really need the money, and they send out mass texts when they're busy so you know when you can come in. This is an emergency call center, so there are days when you save lives. I have dispatched for people having strokes, experiencing home invasions, etc. It's not a daily occurrence, some days you're just doing data work or doing testing, but when it happens it makes you feel important.

      Cons

      Despite the amount of overtime, we aren't paid to industry standard. We take calls where people are literally dying on the phone. We do the job of 9-1-1 call-takers, but we aren't paid like 9-1-1 call-takers. They don't train us in how to handle these situations either! We are constantly yo-yoing between being overstaffed and understaffed. We never have enough seating because we refuse to purchase a bigger building to work in, we're essentially shoulder-to-shoulder in this cramped space with close to a hundred employees in the same room at the same time. When we're understaffed, we're drowning and management just yells at us. There's a high turn-over rate here for a reason. If you decide to go on medical or maternity leave, this company is notorious for messing up your paperwork. People are not getting compensated until AFTER they've come back to work. So if you live pay check to pay check.. welp. No room for growth. Once you reach a level six there's no real opportunity to move up in the company, and positions for management don't open up very often. Our shift supervisors have been here for 5+ years. Our senior managers have all been here for over a decade. Our management has really gone downhill since I started there. I used to look forward to going to work and now I dread what manager is on duty. There's a lot of nepotism, and a lot of opportunities given to people who don't really deserve them but are receiving them because they're friends with a manager.

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      Glassdoor has 186 COPS Monitoring reviews submitted anonymously by COPS Monitoring employees. Read employee reviews and ratings on Glassdoor to decide if COPS Monitoring is right for you.