Pros
The health, dental, and vision insurance was at affordable prices that were deducted from your check. You have the option for direct deposit, vacation time and sick leave. The holiday parties and Club 6 trips(company paid trips for higher level dispatchers) are some incentives for employees. There's the wellness bonus, up to $150 every 3 months.
Cons
Despite the benefits, there's been some cons that definitely out weigh the benefits. There was ALOT of favoritism. I also heard from other COPS dispatchers from other states who also stated there was also favoritism in those sites as well. It was a constant high turnover rate, and some well-respected and the most reliable dispatchers left due to lack of respect and favoritism. There was also suspected racism on the shift due to the lack of minorities being able to try out or to have Supervisor level positions. Many respected dispatchers of colors were almost constantly passed for roles for supervisors' and mangers' friends AND relatives. There was some of the frustrations that I've saw and heard from other co workers. I've had co workers and even supervisors use racial slurs towards me with no help from other supervisors. If you aren't well liked with the supervisors or the managers, it probably won't be a swell time for you here. They pick favorites frequently. Anyways, there is a lack of advancement opportunities. Usually the only positions that are available is when a supervisor resigns or gets demoted. Due to high turnover, this was unfortunately frequent and it causes constant discussion and issues on the shifts. It was stressful and sad to see great supervisors and dispatchers to leave to an unfaithful supervisor/management team. The scheduling was not flexible and towards the end of my employment there I realized that they are not supportive of doctor's statements and medical leaves. I was almost suspended because I was on a medical leave for 4 days and the managers did not want to excuse my note. Many things that you want done has to go through New Jersey(main office) and if the shifts don't have a lot of dispatchers to cover(which was frequent) then you couldn't get a lot of stuff done and sometimes no needed personal leave time... I can go on and on but you catch my drift. The pay isn't worth the constant rude subscribers, unfaithful management team, constant favoritism, and lack of advancement. There's also not a good work/life benefits. Not able to pick the schedule of shifts you want. But since you're working a call center, it's sort of expected. I wasn't able to see my family constantly and I was sad that I was missing some good moments with my family because I had to be at work. Over time, the job itself becomes exhausting. Helping people is great, but when it the managers make you feel like a number and not an employee that you should respect.. you start to look at the company differently.
