Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,705 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Very diverse and good benefits!" ((in 154 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 118 reviews)); "Pay was good and lists of available overtime" ((in 113 reviews)); "Laid back atmosphere and good work/life balance." ((in 61 reviews)); "Great culture and values." ((in 60 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 75 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 48 reviews)); "My supervisor was incompetent and would often give me the wrong information, but when I asked to have a discussion with management about his supervisory inefficiencies, I was once again ignored." ((in 36 reviews)); "Majority of managers don't practice the culture that the company preaches." ((in 33 reviews)); "Poor upper management." ((in 29 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

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CSAA Insurance Group, a AAA Insurer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,515 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.8

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Senior management

3.3

Career opportunities

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Nov 1, 2017

Fast Track

Fast track/complex adjuster

Recommend

CEO approval

Business Outlook

Pros

Okay starting salary, days go by super fast, and employee autonomy. Immediate medical and quick hiring process.

Cons

No one ever really goes out of their way to welcome you to the organization. After a Cliff notes style training (2 weeks), you are handed over to a new hire team. One of the supervisors belittled people to the point a class of 10 dwindled down to five after barely two months. Those of us still around are looking for better jobs. There is no online manual or reference point. They literally have printed books on everyone's desk with procedures. Policies change by email, but no one has ever updated the books on our desks. The workload is so much that each day even the best of employees leaves feeling defeated and with the pile of work ever growing. There is no stopping to reflect or double check work. The internal service between departments is true reflection of why customer dissatisfaction is on the rise. They also still use hard phones. Technology is way behind. When you start, you will get a 10-7 shift. Don't expect to stay a minute after your shift. The late night supervisor will start hovering around 6:45 to stop making calls and the power shuts down at exactly 7. Really poor employee experience.

CSAA Insurance Group, a AAA Insurer Response

We regret that your experience at CSAA Insurance Group hasn’t been what you expected. We are especially concerned to hear what happened in your new hire team. If possible, please contact our toll-free hotline to provide additional information so we can investigate more fully.

2.0

Jul 20, 2017

I would not recommend working here!

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Promotes healthy eating and exercise, can get a discount on insurance premiums if you do. Trains you and pays for your licensing

Cons

Micro managed, not flexible with schedules, disorganized(a lot of the right hand doesn't know what the left hand is doing), systems constantly down but you're still expected to pass metrics, favoritism, high turn over for employees and supervisors, no minorities in management at all. Kind of feels like high school and the company runs like a new company even though they've been around for over 100yrs.

CSAA Insurance Group, a AAA Insurer Response

Sorry to hear that you had a less than positive experience when you were here. We are always looking for opportunities to improve. We may not agree with all of the details stated here, but thank you for taking the time to share.

1.0

Jun 28, 2017

this place used to be the best--IT employee

Recommend

CEO approval

Business Outlook

Pros

located where many people can easily commute to flexible work hours (most of the time) good pay. some truly wonderful people

Cons

several years ago there was executive management change for IT. The new executive for IT believes he is the smartest guy in the room, if you disagree with him, you are wrong and he will tell you as much, shortly after that you may also no longer be employed here. Additional layers of management have been added these extra layers do not have the ability to give direction, lead, or even answer simple questions. We have spent 2 years thrashing with no direction, leadership, or even explanations of what should be done. The first level managers are slowly being ejected in favor or managers that were part of the executives old group of managers, and each of them so far is not able to do the job that the person who held there position previously was able to do. advice to anyone reading this, wait 2-3 years before looking here. management will change we have seen it 3-4 times over the last 10 years. I will write another update at that point.

CSAA Insurance Group, a AAA Insurer Response

We are disappointed to hear that you feel this way. We welcome candor from all employees and encourage them to bring ideas to the table. We are excited about the future of IT at CSAA Insurance Group and the many ways IT will push our industry forward. If you are ever uncomfortable with something you have witnessed in the work environment, we encourage employees to reach out to their HR representative to share their concern.

Viewing 61 - 63 of 1,515 Reviews

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CSAA Insurance Group, a AAA Insurer

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Fast Track

I would not recommend working here!

this place used to be the best--IT employee

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