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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,514 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Jan 17, 2019

      Honest Review of a Miserable Company

      Claim adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      I want to share all the facts about this company. The only reason I gave a second star is because I enjoy my coworkers who are the lone bright spot. With that said, the pay is ok but not worth the stress. The benefits are ok, but some take a little while before they kick in.

      Cons

      I want to try an be professional but there’s so much negativity I can honestly share. The conversation between the recruiter and the actual job isn’t accurate, what she tells you and what you really have to deal with are fabricated. I know they try to sell you opportunities but she was wrong. Your leadership team won’t give you a 100%, they aren’t professional and will talk behind your back. From the top down there are so many examples I could share about this toxic environment. You can’t go to anyone because it won’t matter and you’ll probably get let go for some ridiculous reason. The amount of work is far too much to handle, no matter how hard you try. Ask for help? No, leaders don’t do much and don’t care. Save yourself some time, even if it pays a little less look at the other insurance companies and save yourself anguish!

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      7y
      This is not who we are. We are sorry to hear that you feel this way about your experience with us. If you are ever available to do so, HR would be happy to connect to learn more.
      1.0
      Jun 14, 2018

      Sick corporate culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lying, conniving, sick, vengeful, ignorant people to work for and with! Management lies to cover everything up. HR helps lie and distort things to cover the company. Disgusting place to work.

      Cons

      They say if you can't say anything good about a company...

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      8y
      We are sorry to hear that you felt this way about your experience with us. If you are ever available to do so, we would be happy to connect to discuss your concerns.
      1.0
      Jun 29, 2011

      Old AAA: Vision & Values. New AAA: Fear and panic.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary and work-life balance. Really nice headquarters, free parking and great cafeteria (I'm serious!). AAA does amazing things for the community, particularly its volunteer program. People are generally nice enough, though executives are cutthroat. AAA's mission of protecting members through insurance and roadside service is a noble one, but the downsides of a career here (keep reading) are many.

      Cons

      As much as this company espouses a flat organization and lack of hierarchy, they're fooling themselves. However, the biggest con is just the sheer number of layoffs in the past three years. The headquarters has literally been gutted of its best employees, some of whom had years of knowledge and experience. For those (lucky?) enough to still be working for AAA, there's a genuine everyday fear of how much longer they'll have a job. Walking the floors of the headquarters is like being at a funeral procession. Nobody dares to crack a smile. Let's face it: AAA is a brand grasping for air as competitors make them irrelevant in so many areas, especially technology and roadside service. The culture, which at one time stressed AAA's "Vision & Values," has been abandoned and is now a workplace of fear and panic as even an offhand comment from a senior executive leads to scrambling by middle management. Sadly, there's an utter lack of trust in senior management, both the club and the insurance company (they split into two companies in 2011). Finally, I voluntarily left, so I'm not disgruntled. I'm just merely able to assess working at AAA much more clearly now that I no longer work there. I genuinely feel sorry for those still there.

      Viewing 10 - 12 of 1,514 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,704 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.