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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,517 total reviews)
avatar

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Senior management

3.3

Career opportunities

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

2K reviews
2.0
May 18, 2011

Once was a great place to work!! Now awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Descent pay (only recently), new building, parking, great benefits, amazing people, great brand

Cons

Reorg, reorg! At least every 6 months. We do this very well. Hire consulting firms to come in change something not broken! Massive chaos with a separation that has left long tenure employees jobless. It's all about who you know and playing the political game. Management could care less about the employees! Reduce expenses, reduce....grow, grow.

2.0
May 18, 2011

Over the years, the working environment has deteriorated

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

AAA does have a good benefits package which includes a free Classic AAA membership, Medical, Dental, Vision short and long term disability and employee discounts on insurance. AAA is very active in the community and stresses volunteer work as part of your performance review. the front line employees in the branch offices are good people and put the members first.

Cons

Senior and Executive Management need to get a clue. In the Nevada market AAA gets a failing grade when it comes to caring about its employees and providing competitive rates to its potential clients. Renewal commission is horrible for insurance agents and there are restrictions on how agents can market themselves. Sales and Service Associates are forced to work with skeleton crews and have goals that are very difficult to achieve due to the business flow of the offices. AAA is technology impaired. Systems are very outdated and management is slow to make changes in technology. Management also fails to adapt to the changing marketplace due to the change in people's thinking due to the bad economy. There is a revolving door with insurance agents in most offices because of their managers' lack of sales experience.

2.0
May 13, 2011

Not So Great...

Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Good company with decent benefits. The working hours are fair ~ typical with any full-time job. Great brand recognition, which makes it easier to sell products. Good company match on the 401K.

Cons

HORRIBLE management and executive staff. Typical manager has little or no experience in the insurance business. Management only concerned with "the bottom line" and specific to sales, there is a "stack 'em high, and let 'em fly" mentality. Hire a bunch of agents and let most fail, fire them, repeat process. Once a great company... now an also-ran!

Viewing 1261 - 1263 of 1,517 Reviews
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ReviewsCSAA Insurance Group, a AAA Insurer reviews

Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.