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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      3.0
      Jul 21, 2010

      Need to overhaul and upgrade old policies and processes

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of smart people who want to move the company forward.

      Cons

      Lots of internal strife; groups not working together, outdated systems and generally the 'old' mentality that holds the company back from being what it could be.

      1.0
      Jul 14, 2010

      So, so sad. Don't work here unless you are absolutely in desperate need of a paycheck.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The brand, it's a paycheck in a tough economy, smart and friendly managers (in pockets). It feels good to provide a valuable service to members in need. AAA also does a great job of consumer advocacy in DC and Sacto.

      Cons

      It's a highly political place where stars are shot down and incompetence at the top rules. If this was a public company, the majority of the executive committee--President included--would be fired. The way money is wasted is appalling ($400MM for a system that doesn't work!!!!!) and indicative of the lack of skill or regard for the member's money. The executive team's discord and petty in-fighting gives employees whiplash. It isn't necessary to produce results but it is mission critical to schmooze with the other executives, lest they begin to usurp your responsibilities. Organizationally, there is a major re-org every single year that affects business performance. By the time the dust settles, there is a new org chart and you have to rebuild the team morale and knowledge all over again. The ultimate losers are employees and members. Even worse in the last year since the new COO was hired. Nothing like a reign of terror to motivate the troops. Employees are threatened with hints of reorganizationas and ISPs fairly regularly. They get poor training and consistent confused direction. Insureds get pricey insurance and crappy customer service. Members get hit or miss service-can have a great tow truck experience or sit by the side of the road and kill a few hours. Very, very sad.....

      4.0
      Jul 8, 2010

      Could be a good fit

      Financial analyst iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      - ability to practice work/life balance (many people have dedicated telecommute days) - office amenities (new office includes cafeteria, remodeled cube spaces, gym area) - tenured staff means evidence of a worthwhile place to establish a career and move within the company - compensation (at market rate) and benefits package (generous PTO, holidays)

      Cons

      - each department/group is driven by the management style of its executive. this can cause "micro-cultures" - legacy tools and systems require overhaul - overall, sparse number of "savvy" individuals who can help innovate and share best practices for what is current in the industry - "too many cooks in the kitchen" - many people have authority but lacking one consistent voice or one person to trump others and provide direction for action. - highly political environment at the expense of progress - meeting fatigue

      Viewing 1327 - 1329 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.